Oscar Sun Email and Phone Number

We provide personalized and diversified services to a number of well-known domestic dangerous goods/chemical production companies in strict accordance with customer requirements. Meanwhile we rely on professional knowledge of the export of dangerous goods, and are so familiar with each step of the export of dangerous goods by sea, so as to timely follow up, control and feedback in each step. To ensure that each batch of goods can be shipped smoothly and safely. Cooperate with other inner departments in the company to provide constructive solutions for customers in some special cases.

As the Key account customer service supervisor, I am managing a team which is more than ten employees to serve our biggest VVIP client in our TOLL, the team is built by some operators and some Customer servicers. Mainly we are responsible for sea shipments exporting to different counties of the world from shanghai for this client. As per the new demands of different periods from the client, we must review our current SOP and have some adjustments to meet their requirement. Meanwhile,strictly demanding team members to implement based on the latest SOP. My main work is to communicate and negotiate with our service suppliers( custom broker/warehouse/trucking company/multiple carriers) when our operators meet some troubled problem on their normal opeation process. For examples, getting the space from the carriers by my own relation, pushing the warehouse team finishing the container loading in speed up/pushing the trucking team to arrange the containers into the terminal in time. Meanwhile, I also need to keep in touch with the destiantion agents of different counties and assist to provide the solutions when they suffer any issue on import Custom declation . And I worked on the position of trade lane operator and CS for many years and be so familiar with the whole sea export process.Finally, I have had enough experience and capacity on team management and team construction based on TOLL's years of cultivatation