Professional SummarySupervisor with over eight years of experience in the harness industry and current Technical Support and Sales Specialist at Autonics. Proven expertise in managing test equipment and mechanical tools for manufacturing, implementing process improvements, and reducing response times. Skilled in customer service, CRM management, and post-sale support, with a strong focus on driving results and achieving cost savings.A proactive leader, I excel at team building, coaching, and fostering collaboration across departments, ensuring alignment with organizational goals and delivering high-quality outcomes.Key SkillsProcess supervision and team managementCAD design and engineering change coordinationContinuous improvement and cost reductionTest equipment development with first-time quality focusCRM management and post-sale customer supportEffective communication at all business levelsKey StrengthsLeadership and team buildingResults-driven mindsetCoaching and motivationDecision-making and negotiationCustomer service and consultative salesCurrent Role: Technical Support and Sales Specialist at Autonics (2024 – Present)Managing quotations, CRM systems, and post-sale customer support.Delivering technical training and consulting to clients to optimize processes.Analyzing sales forecasts and identifying growth opportunities.Developing strong customer relationships through excellent communication and problem-solving.Additional InformationInternational experience: Costa Rica, Dominican Republic, England, France, CanadaValid U.S. Visa and Mexican passportIntermediate English