● Monitoring area (NOC - SOC), Customer care – Troubleshooting and following up incidents, changes and problem on ServiceNow● F5 Loadbalancer BIG – IP, LTM, DNS, ASM, APM, AAM, Support end users.● Working as SME supporting end users for different countries and several cultures.● Design and support of the telecommunications infrastructure ● IT Consulting, MPLS, SDWAN Meraki, Meraki AutoVPN, LAN, WAN. Protocols BGP, OSPF, EIGRP.● Cisco Nexus 9k troubleshooting and configuration.● Manage all network hardware and equipment, including routers, switches, hubs, Firewall, wireless● 6 years of experience LAN, STP, RSTP, Etherchanel, portchannel, hsrp, etc.● Remedy, Clarify, ServiceNow as a Ticketing tools● DHCP, DNS, Domain Controller Server, outlook 365● Network support to end users.● Travel to New York to resolve issues with client.● Remote Support and onsite support in all over the Country using Spectrum and SolarWinds● CMDB Administrator and Asset Management such as Routers, switches and all network devices.● Windows Server 2008, 2012. Active Directory, Domain Controller, DNS, DHCP● Linux, basic knowledge

•Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)•Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations•Monitor performance and ensure system availability and reliability•Monitor system resource utilization, trending, and capacity planning•Provide Level-2/3 support and troubleshooting to resolve issues•Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure•Select and implement security tools, policies, and procedures in conjunction with the company’s security team