Oscar Vera Email and Phone Number

Maintain and manage the telephony infrastructure environment for Hyundai Capital America.• Preform day to day support and troubleshooting of voice environment for multiple Hyundai Capital America offices located across the country on a UCCE platform.• Preform day to day support and troubleshooting of voice environment for Hyundai Capital Canada located in downtown Toronto.• Provide 24x7 on call level 3 telephony support.• Preform, Schedule and maintain telephony system backups.• Maintain, manage and support Verint Ultra 10 and Verint Customer Feedback applications and servers.• Manage and support 2000+ Cisco IP phones.

Maintain and manage telephony infrastructure for all North American Hyundai companies. Contributed to the implementation of the voice environment for the new Hyundai Motor America headquarters located in Fountain Valley California.• Preform day to day support and troubleshooting of voice environment for all North American Hyundai companies.• Provide 24x7 on call level 3 telephony support.• Preform, install, and maintain VoIP infrastructure.• Preform, Schedule and maintain telephony system backups.• Maintain, manage and support Verint Ultra 10 and Verint Customer Feedback applications and servers.• Manage and support 3000+ Cisco IP phones.

• Preform day to day support and troubleshooting of voice environment including Windows and Linux servers.• Provide 24x7 on call level 3 telephony support.• Preform, install, and maintain VoIP infrastructure.• Preform, Schedule and maintain telephony system backups.• Maintain, manage and support Calabrio QM and WFM applications.• Develop IVR scripts for multiple departments and company campaigns. • Manage and support 450+ Cisco IP phones.• Manage the company’s mobile device solutions (Blackberry, Iphone, Ipad, Droid).• Manage corporate wireless accounts (Verizon, AT&T).• Primary contact for all telecommunications procurement needs.• Create, resolve and follow up on telephony related tickets using Trackit.• Provide support for Cisco telephony servers, extension changes and creations, name changes, create translation patterns, hunt groups, configure voicemail boxes and assign users to groups in a call center environment.

• Maintains and supports 100+ Workstation' s in Windows based environment• Track, assign, escalate, and coordinate technical support resources.• Create network, server, and user documentation.• Provide primary user support. Solve software and hardware problems.• Train employees on various software programs (ie: MS Office, E-Mail, Internet)• Provide primary local area network support. • Install, create and troubleshoot local and network printers.