Oscar Wallentin Email & Phone Number

United Kingdom

London, England, United Kingdom

• Processed loan applications from SMEs, conducting thorough background checks on both businesses and individuals.
• Maintained meticulous attention to detail during weekly process changes, achieving a 0% error rate while surpassing daily targets.
• Effectively communicated with colleagues in Sales, Product, Fraud, and Anti-Money Laundering to streamline the customer journey.
• Provided instructions to the product team on specific procedures for integration into other products.
• Cross-trained to analyze financial accounts and worked across teams as needed.
• Planned and organized team and department social events as the team social representative.

London, England, United Kingdom

• Utilised various data sources to identify and support students in need.
• Reviewed university policies to proactively address potential issues.
• Improved withdrawal and intermission procedures by rectifying processing errors.
• Collaborated with diverse student and staff departments to enhance student engagement and retention.
• Managed communications effectively to address and prioritise student issues.
• Assisted in organising events like inductions and academic meetings.

Edinburgh, Scotland, United Kingdom

• Variety of tasks in processing and making eligibility decisions on applications for extra time on assessment deadlines and additional support for examinations.
• Managed the team’s email account, dealing with confidential and sensitive information professionally and efficiently to guarantee appropriate staff members were informed of vulnerable students and could provide urgent.
• Rigid turnaround times meant working under constant pressure, without direct supervision, whilst still maintaining close coordination with the team.
• Progressed my professional communication skills and ability to reassure and advise disappointed students whose applications had been rejected.
• Used Excel extensively for data entry on applications, and confident using SharePoint, Microsoft Teams and other applications, in a professional setting.
• Fulfilling work dealing with intense pressure and deadlines, with the added concern of the sensitive information we handled, to assist distressed students.

Edinburgh, Scotland, United Kingdom

• Served customers on the till, and managed store occupancy to comply with covid restrictions.
• Volunteered to assist in the cafe during peak times, to support staffing shortages.
• Maintained a positive attitude and communicated clearly with customers to help ease some of the stresses caused by the pandemic.

Edinburgh, Scotland, United Kingdom

• Provided detailed product information and processed sales transactions under high-pressure conditions during peak sales seasons like Black Friday and Christmas.
• Quickly acquired in-depth knowledge of products by seeking guidance from experienced colleagues and conducting independent research.
• Effectively learned new content to assist customers in making informed decisions, delivering a personalised and proficient service experience.

Edinburgh, Scotland, United Kingdom

• Successfully handled high customer volume at a food truck during the Edinburgh Festival.
• Prioritized tasks effectively, maintained clear communication, and rotated responsibilities for swift service.
• Thrived in a fast-paced environment, actively contributing to all job functions.

Edinburgh, Scotland, United Kingdom

• Worked effectively in small and large teams at prominent venues such as The National Museum of Scotland, Hampden concerts, and the Edinburgh Book Festival.
• Developed strong communication and interpersonal skills manaing orders and serving customers in fast-paced settings.

Edinburgh, Scotland, United Kingdom

• Collaborated with a small team of coaches to provide weekly lessons for children aged 5-11.
• Designed and delivered engaging, ensuring a positive and enriching experience for students.
• Maintained clear communication with children and parents to promptly identify and address any issues.