At Coherent Ways, I helped spearhead the strategic implementation of technology and processes to drive growth and innovation. My focus was on fostering the abilities and skills of those I worked with, believing in the power of technology when paired with practical, human-centered strategies to create meaningful impact.ResponsibilitiesAI-Powered Transformation Roadmap Development : Developed tailored transformation program roadmaps to address unique business challenges.Technology Evaluation : Provided comprehensive evaluations of technology solution vendors, ensuring the best fit for clients' needs and goals.Organizational Mentoring : Led upskilling initiatives for stakeholders, enhancing problem-solving abilities and creating a future-ready workforce.Strategic Optimization : Created alignment between clients' immediate needs and future goals through strategic optimization and established governance models for long-term initiatives.Organizational Design : Assisted organizations in overcoming operational challenges through innovative technology solutions and process redesigns.I remain committed to harnessing the power of technology for sustainable growth and success as the landscape evolves.

As an administrator and co-founder of Games Industry United, I work to create a valuable community experience for professionals in the Game Development Industry. Responsibilities include: Researching and vetting new applicants to ensure their identity and professionAggregating news articles and items of interest to share with membersActively enforcing community guidelines to ensure that our core values are always maintainedDeveloping Games Industry focused contentApply for membership at https://www.facebook.com/groups/gamesindustryunited

As moderator of the Independent Game Development Groups on Facebook , I oversaw a combined usership exceeding 250k+ members. My responsibilities included: • Monitoring and reducing fraudulent or disruptive activity• Enforcing policies and introducing improvements to ensure a positive member experience

As a key stakeholder in Western Digital's transformation of their Customer Service Operations I took on various challenges in a dynamic and constantly shifting role.My responsibilities included: • Developing training programs for new Customer Support Agents• Travelling to India to train a new Customer Support staff of over 100 agents• Managing the creation of Customer Support documentation by veteran Agents • Reconciling years of conflicting or duplicate knowledge base articles for consistency and validity• Monitoring Customer Support Agents, carrying out Quality Assurance on a case by case basis• Resolving Customer Service escalations to ensure satisfactory resolutions• Worked with Engineering, Marketing, and Support to ensure readiness for new product launches

As a Customer Service Representative for Western Digital I personally ensured the timely resolution of:• Support for Internal Storage Devices, Direct Attached Storage Devices, Network Attached Storage Devices, Networking Devices, and Multimedia Playback Devices• Fixing onboarding issues on Windows OS PCs, Apple Computers, Consumer Entertainment Products, Apple iOS and Android devices• Educating customers on best practices when using Western Digital products• Assisting customers with the RMA process for replacement of defective assets • Providing coaching to fellow agents in English proficiency

I served as a Customer Service Representative for Bank of America.My responsibilities included: • Assuring compliance with Federal Regulatory Practices governing deposit accounts• Providing customers with support for BOA's Online Banking Website and Mobile Application• Assisting customers with resolving deposit account related issues

I managed live music events for independent acts at various prominent New York City venues. I also developed and implemented various marketing and promotional strategies leveraging social media to drive up bookings and paid audience attendance.

Provided individual and group training to students for subject materials pertaining to GRE and SAT Examinations.

Responsibilities included: • Developing tools and methodologies for harvesting online data from user profiles on social media platforms to create targeted marketing campaigns• Coordinating Internet and street level campaigns to support album releases and touring• Travelling across the continental United States to provide marketing support for album releases

As project manager and lead designer of the casual games produced by Zapspot my responsibilities included: • Determining what games could be produced on a 21 day development cycle • Developing the specification documents used in production of software• Managing the delivery of assets from 10+ team members throughout the development processGames designed: • Bully Frog (procedurally generated Peg Solitaire game)• Bubble Bound (grid based color matching game)• Color Break 2 (procedurally generated "gravity" group gem removal game)• Fence Out (QIX Arcade clone, with farm animals) • Gold Diver (Atari SeaQuest clone)• Hallow Meanies (QIX Arcade clone, with spooky Halloween monsters) • Hotdog Vendor (Tapper clone)• Jewels of Anubis (Gem matching game)• Moeboid (Fish eat Fish clone, with amoeba)• Mudslingers (Scorched Earth clone with a Presidential Debate theme)• Nightsparks (Simon electronic game clone)• Run Turkey Run (Fish eat Fish clone, with a Turkey eating worms)• Sort Sport (my attempt at a Tetris-type game)• X-Mas (a Christmas themed take on Duck Hunt)

My responsibilities at America Online/Moviefone included: • Remotely supporting hundreds of UNIX networks at movie theaters across the United States • Resolving hardware and software issues with Servers and Point of Sale Terminals • Reconciling database issues related to showtime and staff scheduling, inventory, and concessions sales

My responsibilities at the NYC School Construction Authority included: • Training city engineers in the use of various applications, including AutoCAD, Photoshop and MS Office • Supporting engineers with software and hardware issues• Designing a prototype MS Access driven platform for tracking government construction contracts and design documents

I served as a computer teacher at an inner-city after school program. My responsibilities included: • Developing and delivering a curriculum for both staff and students to expand their proficiency computer technology and skills