Oscar Ortega Email & Phone Number

* Managed a portfolio of 12 key accounts in North and Latin America, delivering exceptional customer experiences and driving revenue growth.* Through tailored onboarding, training, and value plans, I drove a positive year-over-year increase in product adoption.* The retention rate for my managed accounts was 90%.* Collaborating with cross-functional teams and leveraging data-driven decision-making, I ensured customer value, enhanced customer experience, and provided best practices… Show more * Managed a portfolio of 12 key accounts in North and Latin America, delivering exceptional customer experiences and driving revenue growth.* Through tailored onboarding, training, and value plans, I drove a positive year-over-year increase in product adoption.* The retention rate for my managed accounts was 90%.* Collaborating with cross-functional teams and leveraging data-driven decision-making, I ensured customer value, enhanced customer experience, and provided best practices for SDK implementation across operating systems such as iOS, Android, Xamarin, and Cordova. Show less

Meridian, Idaho, United States

* Served as the primary point of contact for 66 accounts, successfully managing all aspects of the project lifecycle and fostering effective communication with both internal and external stakeholders.* Developed and executed comprehensive project plans for industry-leading companies while demonstrating a proven ability to work independently and collaborate effectively with clients and partners.* Cultivated strong, collaborative relationships with client personnel, to ensure contract… Show more * Served as the primary point of contact for 66 accounts, successfully managing all aspects of the project lifecycle and fostering effective communication with both internal and external stakeholders.* Developed and executed comprehensive project plans for industry-leading companies while demonstrating a proven ability to work independently and collaborate effectively with clients and partners.* Cultivated strong, collaborative relationships with client personnel, to ensure contract renewal, positive NPS score.* Set and consistently managed project expectations with team members and stakeholders, delegating tasks and responsibilities appropriately to maximize efficiency and deliver exceptional results. Show less

Boise, Idaho Area

* Collaborated closely with the management team to identify customer needs, create detailed personas, and develop comprehensive market requirements for software products.* Established strategic partnerships and alliances with key industry players to expand distribution channels and enhance the value proposition of the Kount platform.* Cultivated strong relationships with key accounts, identified pilot opportunities, and effectively managed customer expectations through seamless… Show more * Collaborated closely with the management team to identify customer needs, create detailed personas, and develop comprehensive market requirements for software products.* Established strategic partnerships and alliances with key industry players to expand distribution channels and enhance the value proposition of the Kount platform.* Cultivated strong relationships with key accounts, identified pilot opportunities, and effectively managed customer expectations through seamless collaboration with Product Management teams. Show less

Boise, Idaho Area

* Exceeded net-new revenue and gross profit sales objectives by 123% in 2017 while staying abreast of industry trends and technological advancements.* Conducted thorough needs assessments to identify and validate client goals, enabling the development of tailored solution strategies.* Effectively presented, demonstrated, and proposed offerings to clients, successfully negotiating and closing contracts.* Strategically managed and developed existing accounts, conducting regular… Show more * Exceeded net-new revenue and gross profit sales objectives by 123% in 2017 while staying abreast of industry trends and technological advancements.* Conducted thorough needs assessments to identify and validate client goals, enabling the development of tailored solution strategies.* Effectively presented, demonstrated, and proposed offerings to clients, successfully negotiating and closing contracts.* Strategically managed and developed existing accounts, conducting regular business reviews and identifying opportunities for cross-selling and upselling additional services. Show less

Boise, Id

* Managed over 200 accounts as both the sales account executive and manager, leading a team at the terminal with the goal of increasing customer spend by 20% year over year.* Oversaw departments such as lost, stolen, or damaged goods, and continuously informed customers of new service points and improvements to align with their evolving logistics needs.* Provided valuable assistance with rate agreement processes by guiding customers through the process and accurately submitting their… Show more * Managed over 200 accounts as both the sales account executive and manager, leading a team at the terminal with the goal of increasing customer spend by 20% year over year.* Oversaw departments such as lost, stolen, or damaged goods, and continuously informed customers of new service points and improvements to align with their evolving logistics needs.* Provided valuable assistance with rate agreement processes by guiding customers through the process and accurately submitting their requests to pricing coordinators.* Monitored major accounts to ensure consistent adherence to On-Time service promises, significantly contributing to customer satisfaction and retention.* Cultivated positive relationships with drivers, fostering open communication and identifying potential leads to drive business growth. Efficiently managed territory coverage, submitting weekly itineraries to optimize route planning and maximize time and resource utilization. Show less

Achieved success in a high-volume and monitored environment. Resolved an average of 500 inquiries a week and consistently met performance benchmarks in speed, accuracy, and volume.Handle customer inquiries, complaints, billing questions and payment extension/service requests.Professionally work with confrontational customers, repair trust and locate resources for problemresolution and design best-option solutions.

I coach and develop new employees to exceed company goals regarding adherence, quality assurance, effectively interpreting policy and procedure. with my help there was an increase in customer retention by customer satisfaction as well as increase customer base by top down selling.