Oscar Ortega Email & Phone Number

* Managed a portfolio of 12 key accounts in North and Latin America, delivering exceptional customer experiences and driving revenue growth.* Through tailored onboarding, training, and value plans, I drove a positive year-over-year increase in product adoption.* The retention rate for my managed accounts was 90%.* Collaborating with cross-functional teams.

Meridian, Idaho, United States

* Served as the primary point of contact for 66 accounts, successfully managing all aspects of the project lifecycle and fostering effective communication with both internal and external stakeholders.* Developed and executed comprehensive project plans for industry-leading companies while demonstrating a proven ability to work independently and collaborate.

Boise, Idaho Area

* Collaborated closely with the management team to identify customer needs, create detailed personas, and develop comprehensive market requirements for software products.* Established strategic partnerships and alliances with key industry players to expand distribution channels and enhance the value proposition of the Kount platform.* Cultivated strong.

Boise, Idaho Area

* Exceeded net-new revenue and gross profit sales objectives by 123% in 2017 while staying abreast of industry trends and technological advancements.* Conducted thorough needs assessments to identify and validate client goals, enabling the development of tailored solution strategies.* Effectively presented, demonstrated, and proposed offerings to clients.

Boise, ID

* Managed over 200 accounts as both the sales account executive and manager, leading a team at the terminal with the goal of increasing customer spend by 20% year over year.* Oversaw departments such as lost, stolen, or damaged goods, and continuously informed customers of new service points and improvements to align with their evolving logistics needs.*.

Achieved success in a high-volume and monitored environment. Resolved an average of 500 inquiries a week and consistently met performance benchmarks in speed, accuracy, and volume.Handle customer inquiries, complaints, billing questions and payment extension/service requests.Professionally work with confrontational customers, repair trust and locate.

I coach and develop new employees to exceed company goals regarding adherence, quality assurance, effectively interpreting policy and procedure. with my help there was an increase in customer retention by customer satisfaction as well as increase customer base by top down selling.