Oscar Charles Email & Phone Number

Greater Milwaukee Area

Responsible for refamiliarizing Direct Supply to over 250 senior living communities in southern California and driving sales by building relationships and demonstrating consistent outrageous customer service.· Increased sales by 20% year over year in the underperforming Southern California.· Effectively increased capital projects over $25K by 40% in Southern California.· Established relationships with key personnel to help grow the Direct Supply brand.· Increased travel in the southern California area by 10%.· Rewarded Budget Buster each year in the southern California territory for exceeding our yearly sales goal.· PAC Ambassador for our employee Political Action Committee responsible for identifying talent and recruitment.· Runner-Up Sales Account Manager Rookie of the Year.

Cedarburg, Wi

Managed all activities surrounding Food and Beverage, Facilities and the Clubhouse including oversight for a team of 45 seasonal employees and 10 year-round staff employees in Food and Beverage and the Locker Room.· Developed and administered operating policies and procedures.· Maintained maximum guest satisfaction and helped grow the membership by 10%· Ensured that all services to members and guests were conducted in a highly professional manner· Established a basic personnel policy; interviewed, selected, trained, counseled, and disciplined all service employees in the department.· Led team in delivering exceptional customer service; facilitated meet and greets with all club members during their visits.· Ensured the highest standards for food, beverage, wine/beer dinners and music entertainment.· Analyzed financial statements, managed cash flow and established control to safeguard funds.· Reviewed income and costs relative to the budget created and took corrective action as needed.· Ensured a safe working environment and attitude on the part of all employees in areas of responsibilities.

Greater Chicago Area

Responsible for the first million coffee bar at Michigan Avenue, helped open, hire, and train two new specialty coffee bars in Minnesota and Wisconsin. Effectively scheduled labor to meet coverage needs and cost guidelines· Maintained and managed the specialty coffee bars’ environment by monitoring store presentation, supporting brand consistency and implementing the store strategy and action plan.· Motivated team and its unit leaders to ensure customer satisfaction and compliance with Company procedures and to maximize productivity and profitability.· Hired, trained and monitored the development of new unit manager and employees with our MIT program.· Led team in delivering exceptional customer service and being enthusiastic and knowledgeable about specialty coffee, tea and drink preparation and products.· Held team accountable to prepare and serve beverage and food items consistently by adhering to all recipe standards· Grew profitable sales in accordance with budgeted guidelines and monitored a declining budget

Crestwood, Il

Developed and executed wine descriptions and tasting notes for the Italian wine portfolio Operated in a professional manner with customers, co-workers, management and suppliers at all times. Met weekly with each account and store manager.· Increased restaurant staff’s knowledge of wine to maximize distribution and sales.· Effectively communicated through voicemail, email, or face-to-face to meet the needs of customers· Reported on issues related to the competitive market and offered constructive suggestions· Worked with supplier and sales representatives in the field to help increase sales of 15%, service and improve the marketability of our products through shelf management, display position and frequency, concept selling and price point management· Implemented a delivery and sampling service to increase product distribution.

Oakbrook Terrace, Il

Established on going employee education and professional knowledge of food and wine for a 330 person restaurant and a staff of 65 people with a yearly revenue slightly above 3 million dollars.· Supervised and managed shift operations and employees.· Attracted patrons by developing and implementing restaurant marketing and promotions.· Maintained performance standards and motivated team to demonstrate successful leadership skills.· Developed employee duty handbook to reinforce high expectations of performance.· Executed company’s cash handling policies and inventory procedures· Organized and facilitated private events including wedding, communions, showers, and birthday parties from 10 to 250 people.· Implemented daily floor plan and employee shift schedule for a nightly front of the house staff of 30· Addressed guest comments and concerns directly and promptly to ensure a positive dining experience.