Oscar C. Email & Phone Number

Glendale, Ca, Us

Collaborate effectively with various City of Glendale Departments to ensure the accurate and streamlined processing of Photovoltaic System installations. Proficiently process Photovoltaic (PV) Interconnection and Energy Storage applications with meticulous attention to detail. Maintain an up-to-date knowledge of Distributed Energy Resource (DER) Program trends and provide well-informed recommendations accordingly. Demonstrated flexibility in adapting to changes in divisions and departmental policies, facilitating a smooth transition and fostering clear and efficient communication. Oversee and ensure compliance with Net Energy Metering (NEM) program policies and procedures, as mandated by the City of Glendale and State Policy. Contribute to the monitoring and management of two Clean Energy Programs, actively supporting departmental objectives. Act as a liaison between commercial customers and other city departments, establishing open lines of communication and skillfully resolving any issues that may arise.

Glendale, Ca, Us

Demonstrated a comprehensive understanding of program guidelines and regulations, ensuring strict compliance. Efficiently processed customer applications for various low-income and home upgrade programs, including the facilitation of Electric Vehicle Rebate programs, and provided prompt and informative responses to customer inquiries related to all Public Benefits and Conservation (PBC) Programs. Collaborated closely with management to implement newly approved programs sanctioned by the City Council, contributing to the organization's commitment to innovation. Effectively communicated and coordinated with diverse vendors, fostering seamless program operations and vendor relationships.Consistently managed daily tasks with a proactive approach, actively seeking opportunities to exceed standard requirements. Successfully completed all necessary paperwork and applications within stipulated timeframes, ensuring operational efficiency. Maintained positive working relationships with both co-workers and management, fostering a harmonious and collaborative work environment. Conducted regular reviews of activities to identify and propose opportunities for process improvement. Met all job duties and tasks in a timely manner, strictly adhering to established deadlines to prevent any delays or disruptions. Exhibited a high degree of self-reliance, requiring minimal oversight to complete job tasks while consistently achieving designated deadlines and goals. Implemented process monitoring and recommended optimization methods, such as the transition from paper-based to digital forms/applications, contributing to improved efficiency and sustainability.

Los Angeles, Ca, Us

Collaborated closely with the Office Manager to perform essential general clerical duties and support daily operations. Demonstrated proficiency in using MiSiS, enhancing administrative processes and efficiency. Assisted in the seamless onboarding and withdrawal processes for new students, ensuring compliance with established procedures. Maintained meticulous organization of files, records, and Communication Management Logs (CMLs), contributing to an efficient and structured information system. Effectively addressed inquiries from employees and the public, both in person and over the phone, providing prompt and courteous assistance. Exhibited expertise in operating office equipment, including computers, printers, scanners, faxes, and Duplo machines, facilitating smooth office operations.

Santa Monica, Ca, Us

Provided exemplary service and support to customers using automated call distribution, phone software and email communication. Demonstrated expertise in delivering effective solutions to customers by identifying issues, conducting thorough research, and guiding them through corrective steps. Processed information in response to customer inquiries, concerns, and requests related to products and services, ensuring swift and accurate resolution. Proficiently gathered customer information and swiftly identified root causes while evaluating and analyzing issue symptoms. Diagnosed and effectively resolved technical issues, including internet connectivity, browser compatibility, and device-related problems. Identified and escalated priority issues with a strong sense of urgency, enhancing customer satisfaction. Accurately processed and recorded transactions using computer systems and tracking software, including Escalation Pathway software, Excel, and Google Docs spreadsheets. Offered alternative solutions when appropriate, with the objective of retaining and enhancing customer relationships. Maintained up-to-date knowledge of system information, changes, and updates, ensuring service excellence. Upheld the highest standards of confidentiality with private consumer and corporate information. Supported sales opportunities by providing comprehensive information on product capabilities, pricing, positioning, and related merchandise assistance, contributing to sales success and customer satisfaction.

Venice, California, Us

Integral member of a three-person Customer Operations team dedicated to establishing a fully functional call center and customer support department. Pioneered the "Member Success" Program, a critical initiative that streamlined onboarding and enhanced customer retention. Contributed to the development of the "Members First" initiative, aimed at addressing and mitigating driver churn rate challenges. Diligently maintained records of customer interactions, transactions, inquiries, complaints, and actions taken, ensuring comprehensive documentation. Managed an average of 40+ inbound calls daily, demonstrating exceptional communication and customer service skills. Proficiently generated and resolved trouble tickets for technical and billing issues, improving issue resolution and customer satisfaction. Conducted training sessions to educate drivers on the effective use of our iOS and Android applications, enhancing their user experience and proficiency.

Us

Proficiently managed a high volume of over 50 daily Insurance Customer Service calls, demonstrating exceptional communication and customer service skills. Effectively oversaw multiple facets of Auto, Home, and Watercraft Insurance Policies, ensuring comprehensive policy management. Provided valuable guidance to policyholders, advising them on various services and options designed to enhance their overall benefits and satisfaction. Accurately processed a range of transactions, including Payments, Refunds, and Policy Cancellations, contributing to streamlined financial operations. Successfully obtained the California Personal Lines Broker Agent License, demonstrating a commitment to professional growth and expertise in insurance services.

Proficiently managed Gold and Payday Loan Transactions, demonstrating expertise in financial services and transactions. Held certification in Live Scan Fingerprinting, reflecting a commitment to adhering to security and compliance standards. Initiated and efficiently completed Car Title Loan Transactions, ensuring accurate and reliable financial services. Delivered exceptional customer service by warmly greeting and assisting customers, promptly addressing inquiries and resolving any concerns. Directed and supervised a team of employees engaged in sales, cash receipt reconciliation, and service provision, optimizing operational efficiency. Vigilantly monitored activities to maintain and enhance customer satisfaction, ensuring that customers consistently received a high level of service quality.

Los Angeles, California, Us

Expertly trained new Sales agents in Company Procedures and Sales Skills, facilitating their onboarding and skill development. Effectively managed and led a team of up to 19 Sales Agents, ensuring optimal productivity and performance.Implemented targeted training programs to enhance and sustain workers' job skills, promoting professional growth. Demonstrated adaptability by developing alternative training methods when expected performance improvements were not met, driving continuous improvement. Utilized diverse instructional techniques and formats, including role-playing, simulations, team exercises, group discussions, videos, and lectures, to convey information and enhance learning outcomes.

Westlake Village, Ca, Us

Effectively build and maintain relationships with patients and clientsImplemented New Latino Market Campaign to access an untapped marketMake new and maintain prior relationships with Co-Managing Doctors.Close Sales for LASIK, ICL, Cataract, and other refractive procedures.Perform diagnostic testing on LASIK Patients.

Worked administrative and clinical side of practiceHigh Consultation to procedure conversion rateBuilt and Managed 12+ agent in house call centerTrained and certified in Lasik Laser OperationPerformed patient pre-screening tests

Us

Successfully implemented placement department.Train graduates in job seeking/interviewing skills.Maintain constant communication with students to keep record of their progress.Build relationships with employers to successfully place students.

Los Angeles, California, Us

Bring in new advertising business for new Spanish language newspaper.Meet and exceed weekly sales quota.Keep sales support team updated on new clients.Meet with prospective clients to identify best marketing plan for their business.

Generate New wireless sales for business.General Customer Service/Device Troubleshooting.Date Entry/Cash Register Balancing Follow Up on missed leads Manage/Sale WholesaleMerchandise.

Bachelor Of Public Administration

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