Steering product management and facilitating seamless client integration. Collaborating closely with both our internal development team and clients to manage the creation & enhancement of features aimed at maximizing value for our clients.

Building customer loyalty and fostering long-term customer relationships by ensuring customers have a positive experience using our platform.

Leading company implementation and adoption of Scrum Agile practices to deliver on the development of Poker Bot and AuditBull.

•Analyzed 30+ SVB vendors’ cybersecurity, privacy, business continuity, and risk management procedures to complete vendor risk assessments•Partnered with 300+ SVB Vendor managers to monitor their 600+ contractor relationships and ensurevendors met compliance with Security and Privacy•Defined configurations for risk managers to utilize the Security GRC tool Lockpath and created trainingguides to enhance the user experience•Updated the Monthly Risk Bulletin with 20+ metrics to increase awareness of most relevant cyber risks and issues, which is distributed to 100+ employees in the risk management organization•Designed and updated Resiliency, KPI, and Monthly Security Risk Report Dashboards with 50+ metrics•Reviewed 90+ SOP & key documents from SharePoint in preparation for the 2020 IT exam•Created standard operating procedures and process flow diagrams for controls testing procedures

•Provided courteous customer service to 20+ people daily resulting in improved store productivity and successfully exceeded sales goals every month•Developed rapport with 20+ customers daily and successfully created personalized solutions resulting in improved customer satisfaction

•Utilized fundamentals in CSS/HTML and JavaScript weekly to create 3 working projects •Learned the basics of IT support such as crimping and hardware weekly to build and troubleshoot computers •Incorporated career readiness skills daily such as public speaking resulting in better communication with peers and instructors

•Achieved #1 Top Sales Performer for 6 consecutive months •Coached team members in successful sales processes increasing Branded Payment Applications by 200%•Maintained updated knowledge on current products, pricing, and promotions for over 200 devices to increase sales and customer NPS ratings •Provided consultation of products and created personalized solutions to 30+ customers daily resulting in greater customer retention