Collaborate with community partners through cooperative agreements to provide services to households who seek or receive utility assistance through grants or other local programs, including CEAP, general fund, or other funds to ensure the proposed programs are delivered.Build community service information programs that include the use of digital software, content, services and training; identify and implement business plans as it relates to special projects and reviews and edit program material.Assist to complete tasks including project revisions and audit discrepancies. Identifies and implements strategies to distribute community program information and knowledge to residents, agencies and other community stakeholders through digital, print or other new or traditional media channels.Gather, analyze, and reports key community and stakeholder information using a variety of methods for long and short-term work plans and projects.Coordinate, plan, develop, and implements key strategies for special projects; identifies framework and resources to develop community-wide planning.Identify, collaborate, implement, and lead in the development, promotion and assessment of client services including but not limited to  education, literacy, transportation or other special projects.Collaborate and engage all sectors, individuals, local governing bodies, business, nonprofit, special interest groups, and other stakeholders in CEAP program.Interface and collaborate with agencies within the community to schedule meetings and events, and on cross-agency and cross County efforts with workforce, energy education, public and emergency services, civic engagement, and social connections.Engage in extensive outreach and liaison services to residents and other stakeholders for the CEAP program.

● Meet clients experiencing homelessness, on an individual monthly basis, proving them with the space and structure to work towards client-oriented goals.● Connect clients with mentoring opportunities, job search resources, public benefits application assistance, food referrals, transportation assistance, mental health referral, and any general resource assistance that ● Actively monitored client’s progress goal to self-sufficiency with bi-weekly check-ins.● Provide regular feedback to Director regarding programmatic issues.● Provide ongoing monthly quarterly, and annual updates on pertinent measures of success related to the program.● Conduct regular client programming surveys to ensure quality program effectiveness.● Assist in developing, implementing, monitoring, and evaluating program policies and procedures related to meeting grant objectives.● Ensure activity reports are maintained and entered data into HMIS database regularly.

● Provided hands on and remote support to correct low-level software and hardware concerns. Created user friendly guides to aid personnel in technology usage and generated helpdesk tickets on issues not locally correctable.● Received, reviewed, and stored Incident Reports for program incidents and made necessary post updates to the WebEOC Events Board platform. ● Collected and analyzed client data, created reports, reviewed, and explained trends; formulated and recommend creative solutions to initiate improvements to meeting grant objectives on a weekly, monthly, and quarterly basis. Reports were then distributed to the Program Manager for their evaluation. ● Created and compiled other reports as requested by Program Manager or other leadership for FEMA, Texas Health and Human Services Commission, BCFS Emergency Management Headquarters, or to assist with the operational needs of the program.● Provide daily supervision of program offerings and facility spaces that achieve exceptional quality, stewardship, and accountability.● Developed and managed the production of program materials, ensuring that the quality and timelines were maintained, providing on-site training to staff.

• Conducted audit evaluations and generated audit report findings using pivot tables and other tools, which were then presented to leadership and further discussed with supervisors and case management personnel in order to meet the standards set out of by the State of Texas.• Partnered with survivors of Hurricane Harvey to develop recovery plans that addressed the unmet needs of survivors by providing advocacy and resource guidance to survivors in the Harris and Brazoria County area .

Served under Catholic Charities of Galveston-Houston● Responsible to for reviewing cases submitted for approval for the Harris County COVID-19 Emergency Direct Assistance Program and ensuring Eligibility Specialist were able to meet their benchmarks daily.● Worked with Eligibility Specialist to increase performance outputs leading to a total of $3,510,000.00 in assistance to families of Harris County.

● Interviewed clients individually and with families to determine what services would best address their needs.● Advised program participants on community resources, made referrals, and devised realistic recovery plans.● Collaborated with community leaders, organizations, and public agencies to promote the organization’s community service programs. ● Developed workable solutions for recurring problems for individuals and families.● Managed thorough case history records and wrote detailed reports and ensured all client data was current in DART database.● Utilized knowledge of the resources to make appropriate referrals to resolve identified issues. ● Conducted needs assessment and referred clients to financial, medical, and community assistance and services.

Managed a crew of 4-6 people in order to accomplish various tasks ranging from foundation drilling, concrete pouring, and dirt work for the south sector of the 288 and beltway expansion project. Was also in charge of coordinating with truck drivers and crew to pinpoint drop off locations unload rebar; conducted material inventory.

Partnered with Archdiocese of Galveston-Houston as a capital development consultant with a focus on parishes of multicultural communities to plan and implement capital development strategies that adapted to the needs of each community to achieve the developmental goals set out by Archdiocese of the Galveston-Houston.

Assisted the department in developing campus wide marketing campaigns; aided in workshops, educating and informing students about the services that the instructional technology department offered. Managed video content accessibility for faculty and staff via Cisco Show and Share system and served as office receptionist.

• Developed and managed the scheduling and implementation of 18 programs, seminars, and other special events during the academic year. • Supervised a staff of 11, including hiring, training, scheduling, providing job feedback, conducting evaluations, and executing disciplinary processes.• Contributed to departmental and divisional student-centered initiatives related to the McNair program.• Implemented recruitment programs and special events under the guidance of the Director and department marketing staff.• Act as a representative of the department during all programs• Effectively advocated for the expansion of computer services on campus, adding 2 new labs to the campus and expanding the hours on the existent computer labs for students.• Led the effort to establish a visual recognition monument for Dean’s list students.• Completed monthly reconciliations for office program expenses

Assisted in planning and coordinating events that were aimed to inform, educate, and generate conversation about topics that related to community involvement, personal growth, and world issues awareness. Collaborated with other campus organizations to encourage and promote campus values.