Oscar E. Castro Email and Phone Number
San Diego, CA, US
Oscar E. Castro's Location
Pine Valley, California, United States, United States
Oscar E. Castro's Contact Details
Oscar E. Castro personal email
- Valid
Oscar E. Castro phone numbers
About Oscar E. Castro
Executive Leader with Extensive Cross-Border Experience and Over Two Decades of Leadership.With 14 years of leadership experience in the United States and 14 years in Mexico, I bring a unique, cross-border perspective to business growth and operational excellence. Throughout my career, I have held key leadership roles, including Head of Organizational Development in Mexico City and managing bilingual call center operations in Tijuana. My dual nationality, along with my bilingual and bicultural background, allows me to seamlessly navigate diverse business environments, building strong partnerships and enhancing team dynamics across borders.I thrive in diverse work environments, leveraging the strengths of multicultural teams to drive innovation and growth. My expertise includes aligning talent acquisition, operational processes, and company culture with core values to drive sustainable success. I’ve successfully led restructuring efforts, optimized processes, and scaled operations, resulting in measurable improvements in efficiency and profitability.In the solar and energy sectors, I led successful expansions into the US-Mexico border markets, bringing innovative, sustainable solutions to life. Additionally, I’ve driven high-performance outcomes by leading cross-functional teams, establishing effective sales processes, and improving customer success strategies, all contributing to lasting business growth.I am passionate about fostering collaborative, solution-oriented environments where diverse teams not only thrive but exceed expectations. I’m excited to bring my leadership in business development, operations, and strategy to a forward-thinking organization that values innovation, diversity, and cultural fluency.If you're seeking a visionary leader who drives transformative solutions and builds high-performing teams, let’s connect and explore how we can work together.
Oscar E. Castro's Current Company Details
Grid Freedom Solar
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Executive Strategic Leader in Business Growth & Operations
San Diego, CA, US
- Website:
- gridfreedomsolar.com
- Employees:
- 4
Oscar E. Castro Work Experience Details
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Grid Freedom SolarSan Diego, Ca, Us
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PresidentGrid Freedom Solar Dec 2021 - PresentIn December 2021, I became the proud owner of Grid Freedom Solar. Grid Freedom Solar is more than just another solar company—it’s a movement. We are a passionate team of professionals with a decade of experience in the solar industry, committed to reshaping the way solar energy is delivered to customers.Having witnessed the pitfalls in the industry—where some companies prioritize profit over people, offer subpar products with limited warranties, overcharge clients, and underpay employees—I saw an opportunity to create something better. At Grid Freedom Solar, we take ownership of every project as if it were our own. We offer only the world’s best solar and energy storage technology at the most competitive prices, all while ensuring an exceptional experience for both our customers and employees.Our mission is clear: provide the best products, financing options, and support, guiding homeowners through the process step by step. We empower our clients to make informed decisions about their renewable energy investments, ensuring they feel confident and supported every step of the way.As the President and Senior Energy Consultant, I lead a dedicated team of consultants, helping homeowners meet their solar, roofing, and energy storage needs with integrity and transparency.
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Company OwnerTattoo Paint Roll Mar 2024 - PresentIn 2023, I acquired Tattoo Paint Roll and relaunched it in March 2024 with a renewed vision to inspire and empower tattoo artists and creatives around the world. As the owner and operator, I oversee the company’s operations, focusing on e-commerce with plans to expand into retail products soon.Tattoo Paint Roll provides a pocket-sized source of motivation and inspiration for artists, helping them break boundaries and express their unique visions. With thousands of clients worldwide and growing, we are committed to delivering innovative, high-quality products that support creativity as a transformative force.At Tattoo Paint Roll, our mission is clear: to fuel artistic passion, inspire action, and transform perspectives—one art piece at a time. -
Managing Director - Customer Success And Business DevelopmentMilholland Solar Electric & Roofing Jan 2018 - Dec 2022El Cajon, Ca, UsIn my role as Managing Director of Customer Success and Business Development, I led the integration of sales processes with operational standards, ensuring seamless delivery and customer satisfaction. I also established and managed call center operations in Tijuana to enhance lead acquisition and appointment setting.• Developed and implemented a sales process that was closely aligned with operational standards and procedures, driving efficiency and customer satisfaction.• Led sales efforts as a Senior Energy Consultant, achieving targets and contributing to overall business growth.• Established and managed call center operations in Tijuana for lead acquisition and appointment setting, including working with IT to develop a funnel that directed leads to the call center.• Created the call center script and personally trained the team in Tijuana to ensure alignment with company goals and customer service standards.• Managed the ongoing relationship with the Tijuana call center, ensuring performance targets were met and maintaining high standards of communication and customer service.• Played a key role in improving customer success strategies, ensuring smooth communication and processes between sales and operations. -
Director Of OperationsMilholland Solar Electric & Roofing Aug 2016 - Dec 2017El Cajon, Ca, UsAfter being promoted to Director of Operations, I was responsible for overseeing all departments across the company, including Warehouse, Sales, Admin and Accounting, Design and Procurement, Project Management, Installations and Inspections, and Service. In this role, I played a critical part in elevating the company's status and expanding its operations.• Oversaw the daily operations and management of all departments, ensuring alignment with company goals and core values.• Led the company's transformation from an Elite Dealer to a Master Dealer, positioning the business as an industry leader.• Spearheaded the implementation, opening, and management of our SunPower showroom in Poway, establishing a flagship space for customer engagement and sales.• Collaborated across departments to streamline operations, reduce inefficiencies, and improve interdepartmental communication.• Played a key role in enhancing customer satisfaction through improved service processes and quicker project turnaround times.• Drove the continuous improvement of internal procedures to ensure compliance with industry standards and optimized resource use.
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Hr And Organizational Development ManagerMilholland Solar Electric & Roofing Aug 2015 - Jan 2017El Cajon, Ca, UsAs the HR and Organizational Development Manager, I led strategic initiatives focused on aligning talent acquisition, company culture, and operational efficiency with our core values. My role included overseeing restructuring efforts, workforce expansion, and the implementation of sustainability practices to drive growth and profitability.• Responsible for talent acquisition, management, and development, ensuring that all hires aligned with the company's core values and culture.• Led internal communication, logistics, and procedure development, enhancing operational efficiency and fostering collaborative, solution-oriented relationships across departments.• Spearheaded training programs focused on increasing efficiency and fostering a company culture centered around sustainability and smart resource management.• Cultivated a positive, team-focused environment that promoted teamwork and encouraged creative problem-solving, resulting in stronger cross-departmental cooperation.• Led the restructuring of the company to enhance partnerships with industry leaders such as SolarCity, Sungevity, SunRun, Complete Solar, and SunPower.• Created culture-fit interview processes to ensure new hires aligned with company values, leading to stronger team cohesion.• Streamlined processes across departments, resulting in significant improvements in efficiency and profitability.• Expanded the workforce from 32 to 86 employees, creating new roles and improving productivity.• Played a key role in the company's growth, increasing solar installations from 350 kW per month to 1.12 MW per month.
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Home Visit TechnicianMilholland Solar Electric & Roofing May 2015 - Jul 2015El Cajon, Ca, UsResponsible for performing site visits to gather all pertaining information, data, photographs and video, for accurate design of residential solar PV systems. • Provide exceptional customer service while performing site visits. • Measure and take note of roof surfaces. Mark down array layouts based on preliminary design and take note of obstructions coordinates.• Onsite layout design under Cal Fire guidelines and provide recommendations for relocation of panels for optimal production if needed. • Onsite layout design under Cal Fire guidelines. • Gather general information of roof characteristics and condition, take SunEyes with Solmetric measuring tool and generate proper report. • Gather electrical installations data; MSP, Sub-Panels, grounding, and existing solar systems. • Inspect attic, conduit run and roof condition assessment and suggest conduit run based on customers request.
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Recapture RepresentativeGreenpeace Mar 2015 - Apr 2015Amsterdam, Nl -
Quality Assurance SpecialistTakelessons.Com Jul 2012 - Jul 2013San Diego, Ca, UsI was promoted to this position with the expectation to create and implement a Quality Assurance Program that would provide guidelines to our Customer Experience Departments to guarantee a “Wow” experience. The program was successfully rolled out and implemented proving impactful results within the first month of inception. • Created Evaluation form and guidelines for all Customer Experience Departments: Sales, Student Support (customer service) and Teacher Support (level 3 customer service). • Created Quality Assurance Program training, implemented to current employees and new hire groups. • Weekly call monitoring and one on one coaching sessions with Student Support Counselors and Teacher Support Counselors, an average of 20 team members total. Provide feedback to team leaders and managers. • Set individual action plans to work on issue items as well as to establish personal and professional goals. Report relevant issues affecting the customer experience to steak holders in the company. • Assist Student Support team with escalated calls as well as when dealing with high call volume. • Work on special projects for Head Of Business Development And Operations. • On going analyses on customer satisfaction, call processing, and key business indicators. -
Student Support CounselorTakelessons.Com Mar 2012 - Jun 2012San Diego, Ca, UsAs the company was transitioning to a different business model, I felt my expertise in the customer service field could be of great value to the company in the operations area, where there was also a bigger potential for growth. After reaching out to my supervisor I was giving the opportunity to transition back to the operations area as a Student Support Counselor. • Customer service representative in high paced environment. • Constant and dedicated attention to detail. • Account management, critical thinking and multi tasking skills required on a daily basis.• Ability to proactively create an outstanding customer service experience in every interaction, both via email and on the phone. • Maintain active communication with and between departments to ensure customer satisfaction.
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Internal RecruiterTakelessons.Com Jun 2011 - Mar 2012San Diego, Ca, UsInternal Recruiter for start up company in fast growth, driven by culture. Initially hired as Student Support Representative (customer service role in call center setting) and was quickly promoted to the Talent and Culture Department, being their first official internal recruiter. • Created Culture fit interview as well as work history and skills set interviews for entry level and IT positions. Responsible for full cycle recruiting process, administrate limited resources to attract high quality candidates in a competitive market. • Over 250 resumes reviewed by month, conduct phone interviews and coordinate in person interviews with hiring managers while creating documentation of the interviewing process. Conduct meetings with decision makers in the organization to determine hire of new employees.• Hired an average of 5 to 7 positions per month depending on the companies needs. Web developers, Web designers, Systems Administrator, Accountants, Office Manager, Sales Counselors, Support Counselors and Music Teacher Recruiters. • Responsible for welcoming employees to their first day of new hire orientation. • Actively assist Student Support team by answering incoming calls whenever they were expecting higher call volume, while working my full time position as an Internal Recruiter.
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Organizational Development SpecialistTelvista Inc. Jun 2009 - Jul 2010Dallas, Texas, UsI was promoted and relocated by the company from their call center in Tijuana to Mexico City, becoming responsible of the Organizational Development and Internal Recruiting Department. • Responsible for recruiting, conducting initial interview and coordinating interviewing process with decision makers for key positions such as: Call Center Managers, Work Force Management Specialists, Quality Assurance Specialists, Internal Communication and Design Specialists, HR personal, Recruitment and Selection Specialists and Managers, C-level Executives and Administrators. • Lead and coach two Organizational Development Analyst. Oversaw and reviewed their tasks. • Oversaw internal recruiting for call center Operations Supervisors, Quality Assurance Analysts, Training positions for both national and international accounts, Work Force Management Analysts, and Employee Services analysts. • Implementation of Employee Performance Evaluations on a quarterly basis for both operations leadership and all administrative positions. • Coordinated Organizational Development Program for Leadership positions. • Implementation of evaluation centers based on competitions. • Provided guidance and support for executive leaders, managers and operations staff, including talent management, succession planning, leadership and manager development, personal employee development, performance management and engagement. -
Recruitment InterviewerTelvista Inc. Jun 2007 - Jul 2009Dallas, Texas, UsRecruiter and interviewer for one of the leading call center outsourcers in North America. Managed both national and international accounts for clients such as; TELMEX, Aeromexico, Verizon, Western Union, AT&T, Avis/Budget, AVON, MetroPCS, Travelers Advantages and several of there divisions, among others. • High phase recruiting of sales, customer service and technical support representatives. • Within the first month of being promoted to the Recruiting department, I was offered the opportunity to temporarily lead the department as the current Manager was going on maternity leave for 4 months. I was responsible for 5 Recruitment Interviewers and successfully accomplished an aggressive quota of an average of 400 new hires per month. During this time I continued helping the team with some of my responsibilities as a Recruitment Interviewer as well. After the 4 months, I fully returned to the responsibilities of the position I was originally hired for.• Conducted an average of 8 to 12 interviews per day in both English and Spanish. • Application and evaluation of skills and English assessment tests. • New hire orientation and follow up with training department to evaluate the performance of new hire groups. • Assigned by the Recruitment and Selection Sub-Director, I developed a training workshop on interviewing techniques based on NLP and renewed the current interviewing process. I travelled to all Mexico Telvista locations to train all of our team members on the new interviewing process and interviewing techniques workshop.• Hired and average of 400 employees per moth along with 5 other recruiters.
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Quality Assurance AssessorTelvista Inc. Jun 2006 - Jun 2007Dallas, Texas, UsResponsible for the quality assurance call monitoring of several call center projects. Such as Continental Promotions Group, MetroPCS, Vartec and CECOR. • Participate in design of call monitoring formats and quality standards.• Perform weekly call monitoring and coaching for teams of over 20 Support Representatives as well as provide trend data to site management team. • Deliver trimester and annual results presentations to external clients, internal operations and executive teams.• Use quality monitoring data management system to compile and track performance on team and individual level. (System used: WITNESS) • Participate and lead calibration programs with external clients and internal operations team, listening to calls to identify customer needs and expectations and fine tune external clients quality assurance standards. • Provide actionable data to various internal support groups as needed.• Provide feedback to call center team leaders and managers.• Prepare and analyze internal and external quality reports for management staff review.• Travelled to Mexico City assigned to a special project consisting on creating a hot line for pregnant women looking for alternatives to abortion, like adoption.
Oscar E. Castro Skills
Recruiting
Training
Leadership
Management
Customer Service
Interviews
Social Media
Start Ups
Call Centers
Crm
Social Networking
Talent Management
Sales
Marketing
Analysis
Coaching
Team Leadership
Spanish
Team Building
Employee Training
Account Management
Quality Assurance
Customer Experience
Project Management
Performance Management
Social Media Marketing
Organizational Development
Time Management
New Hire Orientations
Talent Developer
Outsourcing
Event Planning
Windows
Customer Retention
Teaching
Analytics
Call Center
Call Center Quality Assurance
Program Management
Musical Theatre
Software Documentation
Event Management
Google Docs
Operations Management
Outlook
Singing
Staff Development
Public Speaking
Canvassing
Oscar E. Castro Education Details
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Universidad Autónoma De Baja CaliforniaNeuropsychology And Psychiatry
Frequently Asked Questions about Oscar E. Castro
What company does Oscar E. Castro work for?
Oscar E. Castro works for Grid Freedom Solar
What is Oscar E. Castro's role at the current company?
Oscar E. Castro's current role is Executive Strategic Leader in Business Growth & Operations.
What is Oscar E. Castro's email address?
Oscar E. Castro's email address is oe****@****ail.com
What is Oscar E. Castro's direct phone number?
Oscar E. Castro's direct phone number is +185854*****
What schools did Oscar E. Castro attend?
Oscar E. Castro attended Universidad Autónoma De Baja California.
What skills is Oscar E. Castro known for?
Oscar E. Castro has skills like Recruiting, Training, Leadership, Management, Customer Service, Interviews, Social Media, Start Ups, Call Centers, Crm, Social Networking, Talent Management.
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