Oscar Falla Castro Email & Phone Number

Bogotá, Co

Bogotá, Bogota, Co

Bogota, D.C., Capital District, Colombia

• Act as a senior consultant in end-to-end implementations being the primary point of contact with C-suite executives• Perform leadership tasks and duties with other team members within the work units• Act as lead consultant for multiple managed services projects simultaneously in different large and mid-size private equity firms in the US• Implementation of Oracle NetSuite ERP throughout the entire cycle from requirements gathering to post-go-live support for multiple modules• Business process mapping and requirements gathering sessions with clients• Fit/Gap analysis between the system functionality and the customer requirements• Perform Demonstrations of NetSuite processes to the clients• Participation in effort estimation activities for the implementation of NetSuite solutions• Participation in test case creation, test planning, and user acceptance sessions• Train and educate customers on system processes / Creation of training materials for end-users• Continuous post-go-live support to optimize user adoption and NetSuite configuration

Bogota, D.C., Capital District, Colombia

• Act as lead consultant for multiple managed services projects simultaneously in different large and mid-size private equity firms from different industries in the US• Functional and technical support in end-to-end implementations and managed services projects• Customization of NetSuite fields, record types, reports, page layouts, and dashboards• Write design and automations specifications / QA Testing (Scripts and Workflows)• Creation of training materials and delivery of training to end-users• Act as Oracle NetSuite SME (Subject Matter Expert) in the Professional Services Automation (PSA) module providing consulting and general assistance on needs, progress and results of activities

Bogotá, Distrito Capital, Colombia

• Act as lead consultant for multiple managed services projects simultaneously in different large and mid-size private equity firms from different industries in the US• Functional and technical support in end-to-end implementations and managed services projects• Customization of NetSuite fields, record types, reports, page layouts, and dashboards• Managing mass data imports and exports• QA Testing of automations (Scripts and Workflows)• Creation of training materials for end-users• Communication with clients

Yaguará, Huila, Colombia

• Planning, coordination and supervision of operational activities• Management, legal compliance and control processes• Customers Relationship Management

Bogotá, Distrito Capital, Colombia

• Assistance and support to patients across the United States• Communication with healthcare providers to schedule medical appointments and other healthcare services

Neiva- Huila, Colombia

• Coordination of administrative, logistic and operational processes guaranteeing an effective management in terms of times, information and stakeholders relationships• Internal process improvement through Lean Six Sigma agile methodology application• Implementation and development of performance evaluation processes and professional follow-up action plans• Document management and expense monitoring

Bogotá D.C., Colombia

• Financial advisor for Scotiabank customers and branches in Canada in charge of identifying needs and providing financial support and advice on all the bank's products and services including savings accounts, checking accounts, credit cards, loans, mortgages, credit limit increases• Sales and commercial management of clients• Risk and anti-money laundering management• Solutions in digital channels• Market research

Bogotá D.C., Colombia

Personal Banking Segment – Asset Management, Customer Strategy and Commercial Actions• Coordination and execution of the operational and logistic banking process of regular soldiers of the Colombian National Army• Preparation and monitoring of billing figures for all products of the Personal Banking Segment• Market analysis and research• Rates parameterization• Monitoring and analysis of results of the IReNe methodology (Net Recommendation Index) that evaluates the level of satisfaction and recommendation of customers

Bogotá D.C., Colombia

• Atención a clientes de Estados Unidos dando información y soporte con relación a los productos, plataformas y servicios que brinda la compañía por medio de los distintos canales.• Asistencia en ventas, canalización de quejas, reclamos y/o sugerencias.• Retención y fidelización de clientes. • Análisis de Calidad - QA.• Soporte en el área de operaciones.

Young Executive Training Program - Management Skills

The YETP is a Professional Training Program that aims to strengthen skills to manage and direct the organization in complex realities.

Bachelor Of Business Administration - Bba, Marketing And International Business

Minor: Management

New Management Trends, Business Administration And Management, General

International course to update and strengthen knowledge of new global trends in administration, leadership and innovation, HHRR.