Oscar G. Email & Phone Number

Veracruz, De Ignacio De LA Llave, Mexico

• Coordinated appointment schedules for a dental clinic with multiple locations in the U.S., ensuring availability and convenience for patients.
• Sent confirmation and reminder emails to patients, maintaining clear and timely communication.
• Verified dental insurance information for each patient, ensuring proper coverage and streamlining administrative processes.
• Made reminder calls to patients to reduce cancellations and improve attendance.
• Sent internal emails to various departments to verify client data or raise complaints, facilitating internal communication and issue resolution.

Veracruz, Mexico

• Managed banking calls, addressing customer inquiries and concerns in both English and Spanish in the United States.
• Expert in financial products and services, providing assistance and support to clients.
• Handled confidential information, complying with banking regulations and privacy policies to ensure the security and trust of customer data.

Veracruz, Mexico

• Assisted customers with mobile plan payments, troubleshooting technical issues, and setting up new accounts.
• Managed customer inquiries and complaints, ensuring prompt and efficient issue resolution.
• Supported technical troubleshooting for connectivity and device setup issues.
• Ensured customers were satisfied with their service and product offerings, contributing to customer retention.

Veracruz De Ignacio De LA Llave, Mexico

• Oversaw daily operations of a medium copy shop, ensuring smooth workflow and efficient customer service and managed a team of staff members, providing training and guidance.
• Handled customer inquiries, requests, and complaints, ensuring high levels of customer satisfaction.
• Implemented and maintained quality control procedures to ensure accurate and timely completion of copy and print jobs.

Veracruz De Ignacio De LA Llave, Mexico

• Processed sales transactions, ensuring proper handling of cash, cards, and other payment methods.
• Provided customer service, addressing inquiries, suggestions, and complaints to ensure a satisfactory shopping experience.
• Maintained the cash area organized, checking inventory levels and ensuring proper product replenishment.
• Managed and recorded cash register movements, performing daily reconciliations and sales reports.Adhered to security policies and operational procedures to prevent theft and losses.