Digital marketing expert in the Spanish, French and Swiss markets. My main tasks are to develop and provide solutions in the field of digital marketing for external clients as well as for the internal business of the holding company I work for.

My main tasks include:

- Conception and creation of a brand's corporate identity
- Market analysis and buyer persona analysis
- SEO: Consulting, auditing, positioning, keyword research and optimisation, link building
- SEM: Creation and management of different campaigns through Google ADS
- Content marketing: Creation of copy and texts for different platforms
- Social Media: Media planning, community manager, social ADS, artwork design
- Web analytics: Web optimisation and reporting

My daily duties included:
- Content marketing (design, writing and publishing)
- Digital transformation of business procedures
- SEM campaign management through Google ADS
- Website management (SEO positioning, design, and web analytics through Analytics).
- Community Manager
- Facebook ADS advertising campaigns.

Within the travel agency my main functions were:

- Selling trips (tours, combined trips, car routes,...) to Spanish clients.
- Reach the sales target set by the company.
- Offer personalised advice to the client about the destination (flights, accommodation, transfers, destination information, taxes, visas,...).
- Resolve and manage any doubts or queries that the client may have.
- Ensure the collection of the client's booking.
- Ensure that the client books the holiday they want.
- Sell quality trips and ensure the quality of the sale.
- Ensure that everything goes smoothly with the client's booking so that the client is satisfied and can build a fruitful long term business relationship.

General Director of ChocoMuseo Peru (Cusco and Lima regions) and international consultant in different Latin American countries such as Guatemala, Dominican Republic, Colombia, Nicaragua and Costa Rica.

ChocoMuseo is a company of North American and French capital dedicated to the production and trade of products and services made from cocoa and local chocolate. My main functions as general manager included:
- Creating objectives and goals to achieve them.
- Management of 10 shops at national level and consulting at international level.
- Management of administrative documentation.
- Management of the sales team.
- Revenue management.
- Management of the marketing team, corporate sales, events and trade fairs.
- Management of production.
- Management of logistics, distribution and suppliers.
- Management of treasury, accounting and expenses.
- Human resources management.

Café del Huayo is a company from Cusco (Peru) dedicated to the production and distribution of organic ground coffee at national level.

My work as a consultant consisted of:

- Advisor in the creation of the brand
- Search for clients, positioning in the market
- Elaboration of packaging.
- Management of income and expenses.
- Managing operational processes and making them more efficient.

As part of my interest in the hotel sector, I carried out my front office and reservation management duties at the hotel H10 Marina ****, highlighting among my various main tasks the following ones:

- To carry out in a qualified way, with initiative and responsibility the reception of clients and information,
and all the tasks related to it.
- Carrying out customer service tasks and informing them about the services of the establishments.
- To carry out the tasks related to the occupation and sale of rooms.
- To carry out tasks related to invoicing and collection, as well as the exchange of foreign currency.
- Receive, process and direct customer complaints to the corresponding services.
- Customer service. Participation in the arrival of the client, welcome, check-in, client card
- Follow-up of the client's stay: birthdays, sick, management of attentions
- Internal and external information: during the client's stay, locate him/her in the hotel, clarify doubts, help him/her in everything the client needs
- Farewell of the client: check-out, wish him/her a good trip. Correct check-in
- Maintain order in reception and lobby. Ordering cold breakfasts and dinners, waking up clients by name. Maintain currency exchange panel, note and transmit customer complaints, control cancellations and no shows.

For 3 years I worked for the HOTUSA hotel group, a reference hotel company in the sector, carrying out front office and reservation management tasks in various hotels of the company, including the Eurostars Lex Hotel ****, Hotel Gran Ducat*** and Hotel del Comte**.

Among my main functions, my tasks consisted of:

- To carry out in a qualified way, with initiative and responsibility the reception of clients and information, and all the tasks related to it.
- Execute customer service tasks, and inform them about the services of the establishments.
- To carry out the tasks related to the occupation and sale of rooms.
- To carry out tasks related to invoicing and collection, as well as the exchange of foreign currency.
- Receive, process and direct customer complaints to the corresponding services.
- Customer service. Participation in the arrival of the client, welcome, check-in, client card
- Follow-up of the client's stay: birthdays, sick, management of attentions
- Internal and external information: during the client's stay, locate him/her in the hotel, clarify doubts, help him/her in everything the client needs
- Farewell of the client: check-out, wish him/her a good trip. Correct check-in
- Maintain order in reception and lobby. Ordering cold breakfasts and dinners, waking up clients by name. Maintain currency exchange panel, note and transmit customer complaints, control cancellations and no shows.

As a Passenger Service Agent my main duties were to be responsible for providing the best service to Norwegian Cruise Lines cruisers as they travel through the port from check-in to cruise ship embarkation, as well as assisting them with any queries, assistance or special needs they may require during their journey.

As a Passenger Service Agent my main tasks were to be responsible for providing the best service to Vueling passengers as they travel through the airport from check-in to boarding, as well as assisting them with any queries, help or special needs they may require during their journey.

My role as a tour guide on board the Barcelona Bus Turistic was to welcome tourists on board the bus, accommodate them, manage ticket sales, ensure that the audio guide was working properly at all times, provide tourist information at all times about the monuments or places of interest we were visiting and resolve any doubts or problems that might arise during their visit.