Oscar G. Email & Phone Number

Minneapolis, Mn, Us

Responsible for technically educating our customers during pre-sales activities and assist the Sales teams. Focusing on Entrust’s entire portfolio of Digital Security solutions, including Identity and Access Management (IAM), (Hardware Security Modules) HSM, Multi-Factor Authentication (MFA), Public Key Infrastructure (PKI) and SSL certificate solutions.*Proactively educate customers during pre-sales activities and assist Sales in assessing potential application of company products to meet customer needs *Develop detailed product specifications and plans for the development and implementation of customer applications/solutions. *Provide technical sales presentations and product demonstrations. *Conduct technical deployments defining scope, requirements & use cases. *Help qualify partner opportunities based on Entrust Products through technical RFP/RFI/RFC responses. *Attend trade shows presenting demo’s and workshops as required.

San Jose, California, Us

• Work with Spirent Global Services and Sales teams to support pre/post-sales implementation and deployment of Spirent Test Center and Application/Security Solutions for North America.• Deliver onsite technical service and support for customers• Diagnose, troubleshoot, and debug computer networking equipment• Perform customer software and hardware installation and training• Promote and educate customers on Spirent support processes and SLAs• Keeps stakeholders (e.g. sales, customer, technical peers, management) informed of actions, and progress on technical product issues• Respond to customer inquiries via telephone, online networks and email• Communicate with Spirent product teams regarding bugs and proactively conduct follow-ups to ensure fixes are received and tested by customers• Advise management on product development issues arising from product problems identified through customer service and product experiences• Process and maintain pertinent information within support CRM (ie Salesforce)

Falls Church, Va, Us

• Support all phases of the design, development and implementation of the Enrollment Resolution and Reconciliation process for health insurance exchanges.• Develop solutions in rapid response to changing requirements.• Provide technical documentation and support for Centers for Medicare and Medicaid Services (CMS) stage gate reviews.• Responsible for understanding the unique requirements and business processes of X12 834 and 820 transactions for the enrollment/disenrollment and capitation payments of U.S. citizens via the "Health Insurance Market Place" ("HIX" or Health Insurance Exchange).

Chicago, Il, Us

• Analyze EDI business systems needs working with various levels of end-users to create the logical specifications for software/hardware systems that will provide a solution for the needs of an enterprise gateway. • Managed, trained and developed a staff of 5 consultants to aid in the setup, migration, test and production implementation for various HIPPA EDI workstreams with implementations of well over 1000 external trading partners. • Led weekly meetings with network management team on system configurations to firewall settings based on external/internal customer needs for transporting data in and out of the enterprise. Worked in concert with customer to configure Firewalls and Load Balancers to handle HA(High Availability) Servers for Clustering services in a traditional N-Tier Architecture• Utilized OSI communication model levels such as Transport Layer 4 by setting up TCP/IP addresses and routes to servers, leveraged OSI Network Layer ICMP network utilities such as traceroute and ping for testing, OSI Applicaion Layer Telnet service for remote terminal access and setup and use of many OSI Application Layer protocols such as HTTP, FTP, SFTP, RTP, SNMP, SSH, etc.• Integral part of RCM (Revenue Cycle Management) technical processing of EDI X12 270/271 (Eligibility Verification) and 835/837 (Claims submission/processing/ERA)• Technical Advisor to internal and external business process owners/users for support and delivery of transport protocol discussions (AS2, FTP, SSH over FTP). Evangelizing the new HCSC IT Compliance Standards to user groups. • Supported the 5010/ICD-10 for HIPPA EDI transactions (834 membership, 835 claims responses, 837 claims and 820 EFT) project that implements the Axway B2B Gateway by acting as SME (Subject Matter Expert) or Technical Advisor on how the Axway Gateway can integrate or impact current and future business processes. Consulted with decision makers during the presales phase to determine the advantages and disadvantages .

Scottsdale, Az, Us

• Responsible for End-to-end integration using Business to Business integration (B2Bi), Managed File Transfer (MFT) solutions for enterprise customers• Oversees the technical recommendation and delivery of customer solutions and strategies based on the analysis of the customer's business goals, objectives, needs and general business environment for AS2/ EDI/B2B/ implementation of ePedigree and CSOS software applications for Healthcare companies (drug manufacturers, distributors and retailers) based on FDA and DEA regulations.• CSOS system implementation - Delivered capabilities for electronic controlled substance order capture with real-time DEA certificate authentication using PKI technology, which introduced process improvements in terms of the following: compliance with DEA regulations for prevention of unauthorized order entry, significant time savings and error reduction because of automated order entry and higher line item consolidation ratios, etc. • Electronic Pedigree system implementation - Delivered capabilities for issuance of electronic pedigrees with outbound customer shipments, which has enabled Drug Manufactures to address any future state or federal legislation for manufacturers to initiate electronic pedigrees for tracking the movement of drugs through the supply chain• Perform onsite customer assessments/requirements gatherings before implementation phase commences.• Deliver onsite implementation including the installation, configuration, documentation, training and validation of the product suite to our customers and their trading partners• Work with internal groups to assist with post-implementation customer issues.

Alpharetta, Ga, Us

• Oversaw the technical recommendation and delivery of customer solutions and strategies based on the analysis of the customer's business goals, objectives, needs and general business environment for AS2/ EDI/B2B implementation• Worked with the Sales Team to technically qualify prospects and articulate a solution to meet their needs. • Educated prospects at various business levels on our product technologies and features during the sales cycle via presentations, demonstrations and oral discussions. • Created training materials and deliver formal classroom training to customers and internal employees. • Defined customer's professional service requirements and details to feed into the creation of formal statements of work. • Provided both engagement and technical leadership to the client, as well as to a cross functional team. • Delivered onsite implementation including the installation, configuration, documentation, training and validation of the product suite to our customers and their trading partners• Worked with internal groups to assist with post-implementation customer issues. • Provided technical support to customers and trading partners

Us

• US nationwide implementation, support and training of customers, vendors and end users for WiFi Watchdog and WiFi WorkPlace which are suite of WLAN based network monitoring solution that allows companies to monitor, secure, detect and manage wireless devices (802.11 a/b/g) in and out of their WLAN. The Newbury Network software suite is comprised of applications for physical security perimeter, location based tracking, rouge AP and rogue client detection, billing, and business intelligence studies which is installed into various Fortune 500, 1000 companies and Government entities. Used SQL to run queries and maintain the database.• Acting Customer Support Lead which implemented the company’s first Ticket tracking and resolution system using Request Tracker. Responsible for troubleshooting and problem resolution.• Provided technical sales support for the Newbury Networks suite of products and services of systems/software and vendor products, including requirements analysis, compatibility reviews, value-added support. • Configured Cisco APs and Symbol WS5000 Switch• Conducted pre-installation meetings to ensure quality of installations and achieve high level of performance satisfaction. • Interfaced with local locations for technical information, products/software maintenance and new product releases. • Developed and prepared formal presentations to provide customer with an in depth knowledge of products and services. • Provided technical liaison between developers and customers • Provided technical authority for customer solutions

Atsugi-Shi, Kanagawa, Jp

• Configured, installed , maintained , and demonstrated MasterQuest , which is a LINUX (software) based wireless data network monitoring system that allows a wireless telecom service provider to monitor 3G ( GPRS and UMTS) traffic to/from its BSC’s/GGSN and Public Data Network. MasterQuest is comprised of applications for call trace and protocol analysis which is installed into various major wireless customer accounts across the United States and Europe. • Provided technical support, troubleshooting and problem resolution for MasterQuest. • Provided technical sales support for the MasterQuest products and services of systems/software and vendor products, including requirements analysis, compatibility reviews, value-added support.

Santa Clara, Ca, Us

• Traveled throughout the United States to configure, install , maintain , and demonstrate acceSS7 , which is an HP-UX (Unix) based SS7 network monitoring system that allows a telecom service provider (RBOCs and OSS) to monitor SS7 traffic to/from its STP’s. AcceSS7 is comprised of applications for surveillance, billing, and business intelligence studies which is installed into various major telecom & wireless customer accounts across the United States and Europe. • Provided technical sales support for the AcceSS7 products and services of systems/software and vendor products, including requirements analysis, compatibility reviews, value-added support.• Conducted pre-installation meetings to ensure quality of installations and achieve high level of performance satisfaction. • Interfaced with local and international locations for technical information, products/software maintenance and new product releases. • Developed and prepared formal presentations to provide customer with an in depth knowledge of products and services. • Planned and implemented strategies to include server consolidation, logical volume management, backup/restore, disaster recovery and software installation for High Availability systems with extensive use of MC/ServiceGuard for over 100 HP9000 (D class ) processors. • Implemented Hewlett Packard Network Management applications (HP-Openview, HP-Ignite, HP-Omniback) to monitor, recover, & backup customer’s system. Installed HP-UX Core OS 10.20 & 11.0 Versions, installed patches, configured logical volumes, mirrored disk drives using Mirror-UX. • Provided technical liaison between developers and customers • Provided technical authority for customer solutions