Oscar G. Email & Phone Number

Minneapolis, MN, US

Responsible for technically educating our customers during pre-sales activities and assist the Sales teams. Focusing on Entrust’s entire portfolio of Digital Security solutions, including Identity and Access Management (IAM), (Hardware Security Modules) HSM, Multi-Factor Authentication (MFA), Public Key Infrastructure (PKI) and SSL certificate.

San Jose, California, US

• Work with Spirent Global Services and Sales teams to support pre/post-sales implementation and deployment of Spirent Test Center and Application/Security Solutions for North America.
• Deliver onsite technical service and support for customers
• Diagnose, troubleshoot, and debug computer networking equipment
• Perform customer software and hardware installation and training
• Promote and educate customers on Spirent support processes and SLAs
• Keeps stakeholders (e.g. sales, customer, technical peers, management) informed of actions, and progress on technical product issues

Falls Church, VA, US

• Support all phases of the design, development and implementation of the Enrollment Resolution and Reconciliation process for health insurance exchanges.
• Develop solutions in rapid response to changing requirements.
• Provide technical documentation and support for Centers for Medicare and Medicaid Services (CMS) stage gate reviews.
• Responsible for understanding the unique requirements and business processes of X12 834 and 820 transactions for the enrollment/disenrollment and capitation payments of U.S. citizens via the "Health Insurance Market.

Chicago, IL, US

• Analyze EDI business systems needs working with various levels of end-users to create the logical specifications for software/hardware systems that will provide a solution for the needs of an enterprise gateway.
• Managed, trained and developed a staff of 5 consultants to aid in the setup, migration, test and production implementation for various HIPPA EDI workstreams with implementations of well over 1000 external trading.
• Led weekly meetings with network management team on system configurations to firewall settings based on external/internal customer needs for transporting data in and out of the enterprise. Worked in concert with.
• Utilized OSI communication model levels such as Transport Layer 4 by setting up TCP/IP addresses and routes to servers, leveraged OSI Network Layer ICMP network utilities such as traceroute and ping for testing, OSI.
• Integral part of RCM (Revenue Cycle Management) technical processing of EDI X12 270/271 (Eligibility Verification) and 835/837 (Claims submission/processing/ERA)
• Technical Advisor to internal and external business process owners/users for support and delivery of transport protocol discussions (AS2, FTP, SSH over FTP). Evangelizing the new HCSC IT Compliance Standards to user.

Scottsdale, AZ, US

• Responsible for End-to-end integration using Business to Business integration (B2Bi), Managed File Transfer (MFT) solutions for enterprise customers
• Oversees the technical recommendation and delivery of customer solutions and strategies based on the analysis of the customer's business goals, objectives, needs and general business environment for AS2/ EDI/B2B/.
• CSOS system implementation - Delivered capabilities for electronic controlled substance order capture with real-time DEA certificate authentication using PKI technology, which introduced process improvements in terms.
• Electronic Pedigree system implementation - Delivered capabilities for issuance of electronic pedigrees with outbound customer shipments, which has enabled Drug Manufactures to address any future state or federal.
• Perform onsite customer assessments/requirements gatherings before implementation phase commences.
• Deliver onsite implementation including the installation, configuration, documentation, training and validation of the product suite to our customers and their trading partners

Alpharetta, GA, US

• Oversaw the technical recommendation and delivery of customer solutions and strategies based on the analysis of the customer's business goals, objectives, needs and general business environment for AS2/ EDI/B2B.
• Worked with the Sales Team to technically qualify prospects and articulate a solution to meet their needs.
• Educated prospects at various business levels on our product technologies and features during the sales cycle via presentations, demonstrations and oral discussions.
• Created training materials and deliver formal classroom training to customers and internal employees.
• Defined customer's professional service requirements and details to feed into the creation of formal statements of work.
• Provided both engagement and technical leadership to the client, as well as to a cross functional team.

US

• US nationwide implementation, support and training of customers, vendors and end users for WiFi Watchdog and WiFi WorkPlace which are suite of WLAN based network monitoring solution that allows companies to monitor.
• Acting Customer Support Lead which implemented the company’s first Ticket tracking and resolution system using Request Tracker. Responsible for troubleshooting and problem resolution.
• Provided technical sales support for the Newbury Networks suite of products and services of systems/software and vendor products, including requirements analysis, compatibility reviews, value-added support.
• Configured Cisco APs and Symbol WS5000 Switch
• Conducted pre-installation meetings to ensure quality of installations and achieve high level of performance satisfaction.
• Interfaced with local locations for technical information, products/software maintenance and new product releases.

Atsugi-shi, Kanagawa, JP

• Configured, installed, maintained, and demonstrated MasterQuest, which is a LINUX (software) based wireless data network monitoring system that allows a wireless telecom service provider to monitor 3G ( GPRS and UMTS).
• Provided technical support, troubleshooting and problem resolution for MasterQuest.
• Provided technical sales support for the MasterQuest products and services of systems/software and vendor products, including requirements analysis, compatibility reviews, value-added support.

Santa Clara, CA, US

• Traveled throughout the United States to configure, install, maintain, and demonstrate acceSS7, which is an HP-UX (Unix) based SS7 network monitoring system that allows a telecom service provider (RBOCs and OSS) to.
• Provided technical sales support for the AcceSS7 products and services of systems/software and vendor products, including requirements analysis, compatibility reviews, value-added support.
• Conducted pre-installation meetings to ensure quality of installations and achieve high level of performance satisfaction.
• Interfaced with local and international locations for technical information, products/software maintenance and new product releases.
• Developed and prepared formal presentations to provide customer with an in depth knowledge of products and services.
• Planned and implemented strategies to include server consolidation, logical volume management, backup/restore, disaster recovery and software installation for High Availability systems with extensive use of.