Oscar H. Email & Phone Number

Burbank, Ca, Us

Beverly Hills

• Responsible for hiring, training and managing a 10 person IT Support Engineer Team who supports approximately 1,500 users in the West Coast region, and over 7,000 globally across all Endeavor offices• Point of escalation around the globe for approximately 70 Support Engineers for over 20 Endeavor owned entities• Partner with Infrastructure and Development on owned company integrations, proprietary applications, and proof of concepts for potential hardware and software rollouts within the Endeavor environment• Executive support of the CEO, CFO and Chairman’s offices• Account Management utilizing Active Directory and Powershell• Working in a multi-domain environment supporting all owned companies

Beverly Hills

General responsibilities and dutiesMonitor Helpdesk system for inbound issuesHandle immediate need activities such as video conferencing setups, new employees joining and office reconfigurationsEnsure all issues are logged and documented in the Helpdesk systemAssess issues quickly and professionally, and take steps to resolveWhen resolution is complete, document cause and resolution then close Helpdesk incidentEscalate and refer unresolved issues to other team members, Level 2, or external vendors when appropriateAdminister Windows user accounts in Active DirectorySet up and support mobile devicesSet up and support desktop telecommunications terminals (phones, voicemail services and inbound routing)Perform basic server administration (power cycle, troubleshooting connectivity issues)Manage the network connectivity (patch cables, switch and router infrastructure)Ensure a high degree of information security through password controls, prompt termination and activation of users etcSupport internally developed software suite, including assisting in QA processManage and maintain Anti-Virus Endpoint EstateMicrosoft Windows 7, Windows 10 desktops and laptopsMicrosoft Office 2010, 2013 and 2016 productivity softwareMicrosoft Active Directory, Exchange Server and Windows ServerMobile phone devices (iOS, Android)Cisco AnyConnect VPN Configuration and AdministrationMac OSX installation and configuration as well as Office for MacEnterprise experience in deploying, managing and supporting macOS and iOS platformsAdministration of macOS within JAMF Pro including mass deployment of software, configuration and modular imagingVPP, DEP, MDM and APNS technologiesAbility to triage all Apple ecosystem hardwareVarious printers, scanners, some fax servicesPolycom Video Conferencing AdministrationEnterprise Level AV Administration and SupportExposure to Telecoms systems such as Avaya, Cisco, and Shoretel

Burbank

Repaired and maintained a variety of different hardware ranging from printers and PC's to proprietary hardware from various companies Role included troubleshooting and maintaining Linux and Windows based server environments for multiple car dealerships across the LA county area Setup network infrastructure depending on customer needs which included providing and setting up routers, patch panels, servers and handling logistics of new network equipment. Programmed Cisco and SonicWALL routers.

West Hollywood

Jr. Server Administrator, handling escalated issues from Tier 1 Tech. Server and computer builds. PC and Mac upgrades, troubleshooting and repair.Work included:Repairing and Diagnostic for Mac & PCVirus RemovalBuilding Custom ComputersRemote Management & DeploymentExchange ManagementActive DirectoryServer Environments inHyper-V + SBS + Windows, MacSpecial Expertise inModel Wire ManagementBlackbaud ManagementCommitCRM / CRMSoftware DebuggingDatabase AdministrationWeb AdministrationNetworkManaged SwitchesVLAN

Greater Los Angeles Area

Upgrading computer systems for Bank of AmericaTroubleshootingCustomer Service

Los Angeles

I was the computer technician. I diagnosed any computer related issues and repaired them. I also doubled as the copy center associate. I worked with customers to make business cards, flyers, brochures, resumes, books, binding, cutting, and printing.

Greater Los Angeles Area

Enumerators complete their research in specific areas. They typically begin by reviewing their assigned field and preparing an efficient route. Once a route is planned, census takers travel to designated households and conduct interviews with residents. They must identify themselves and help individuals complete a census form. They may need to assist residents by reading forms and answering questions about the census.Census takers are also responsible for verifying household addresses and ensuring that all maps and address lists are correct. They correct any discrepancies they encounter in existing census data. For example, they may be sent to a unit that is vacant or no longer considered a household. Enumerators must also leave a notice of their visit at households that are occupied but vacant at the time of their visit. All collected census information, as well as documentation of hours, miles and expenses encountered by the census taker, are reported to a U.S. Census Bureau crew leader.

Greater Los Angeles Area

Posted on service listing sites such as Craigslist and posted flyers of my skills as a Computer Repair technician. I did house calls to students, homes and businesses for any and all computer related troubleshooting. Services include but not limited toComputer hardware, software, and network troubleshooting & InstallationComputer upgrade consultationComputer SecurityLessons on the proper usage of computer hardware and software