Oscar Hernández

Oscar Hernández Email and Phone Number

Senior Team Manager at Ibex | Freelance Photographer @ ibex
washington, district of columbia, united states
Oscar Hernández's Location
Managua, Managua, Nicaragua, Nicaragua
About Oscar Hernández

Having 10+ years of experience in the BPO industry from customer representative advocate to subject matter expert to team manager/supervisor to senior team manager has opened up a vision of team work and support that helped to develop interpersonal skills and most important operational/time management skills that push me to conquer every challenge that I may face in the path of success. I also enjoy photography and playing music instruments in my spare time which helps me to exercise my creativity.

Oscar Hernández's Current Company Details
ibex

Ibex

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Senior Team Manager at Ibex | Freelance Photographer
washington, district of columbia, united states
Website:
ibexglobal.com
Employees:
6874
Oscar Hernández Work Experience Details
  • Ibex
    Senior Team Manager
    Ibex Jul 2024 - Present
    Managua, Nicaragua
    • Guiding team managers to drive performance and meet clients expectations.• Maintaining a good job environment for our agents whom are our first priority.• Supporting Operations Manager with daily tasks.• Coaching team managers and help to execute effective action plans.
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  • Ibex
    Team Supervisor
    Ibex May 2023 - Jul 2024
    Managua, Nicaragua
    Responsible for overseeing attendance and performance reporting, as well as supervising customer service representatives in a utility campaign. Proficient in conducting root cause analysis of performance outliers and developing effective action plans.
    View
  • Ibex
    Team Supervisor
    Ibex Nov 2021 - May 2023
    Responsible for overseeing attendance and performance reporting, as well as supervising customer service representatives in a retail campaign. Proficient in conducting root cause analysis of performance outliers and developing effective action plans.
    View
  • Ibex
    Team Supervisor
    Ibex Jun 2021 - Nov 2021
    Managua, Managua, Nicaragua
    Responsible for overseeing attendance and performance reporting, as well as supervising customer service representatives in a healthcare campaign. Proficient in conducting root cause analysis of performance outliers and developing effective action plans.
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  • Ibex
    Appointment Scheduler
    Ibex Mar 2021 - Jun 2021
    Managua, Managua, Nicaragua
    In charge of scheduling appointments in a health care campaign.
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  • Tsi Bpo
    Appointment Setter
    Tsi Bpo Oct 2020 - Feb 2021
    Managua, Managua, Nicaragua
    In charge of setting appointments for solar panels installation.
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  • Opticall Bpo
    Refractionist
    Opticall Bpo Jun 2020 - Aug 2020
    Managua, Managua, Nicaragua
    In charge of remote eye exams through video calls.
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  • Concentrix
    Customer Service Advocate
    Concentrix Dec 2018 - May 2020
    Managua, Managua, Nicaragua
    In charge of web support, login issues, referral entries, etc. in a health care campaign
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  • Spi Global Ii
    Web Researcher
    Spi Global Ii Jun 2018 - Dec 2018
    Managua, Managua, Nicaragua
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  • Webhelp Onelink
    Customer Support Representative
    Webhelp Onelink Oct 2016 - Jun 2018
    Managua, Managua, Nicaragua
    In charge of sending tech support emails including web/app support, login issues, how to read tracked data, etc. in a fitness tracker campaign.
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  • Spi Crm
    Subject Matter Expert
    Spi Crm Apr 2015 - Aug 2016
    Managua, Managua, Nicaragua
    In charge of taking supcalls, supervising team as a supervisor apprentice, sending average handle time reports, attendance reports, etc.
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  • Spi Crm
    Customer Service Agent
    Spi Crm Jan 2015 - Apr 2015
    Managua, Managua, Nicaragua
    Customer Service Representative in charge of prepaid debit card applications, card activation an general customer service in a fanancial campaign.
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  • Accedo Technologies
    Retail Sales Representative
    Accedo Technologies Oct 2014 - Dec 2014
    Managua, Managua, Nicaragua
    In charge of retail sales over the phone, general customer service, order tracking, etc. in a retail store campaign.
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  • Accedo Technologies
    Retail Sales Representative
    Accedo Technologies Oct 2013 - Dec 2013
    Managua, Managua, Nicaragua
    In charge of retail sales over the phone, general customer service, order tracking, etc. in a retail store campaign.
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  • Sitel Group
    Customer Service Representative
    Sitel Group Jul 2011 - May 2012
    Managua, Managua, Nicaragua
    Customer Service Representative in charge of credit card payments, general customer service in a financial campaign.
    View

Oscar Hernández Education Details

Frequently Asked Questions about Oscar Hernández

What company does Oscar Hernández work for?

Oscar Hernández works for Ibex

What is Oscar Hernández's role at the current company?

Oscar Hernández's current role is Senior Team Manager at Ibex | Freelance Photographer.

What schools did Oscar Hernández attend?

Oscar Hernández attended Ibex, Universidad Centroamericana, Managua, Universidad Nacional De Ingeniería, Pcs Internacional Nicaragua.

Who are Oscar Hernández's colleagues?

Oscar Hernández's colleagues are Monique Dias, Corban Mcmillion, Afshan Arshad, Noreen Ramzan, Stacy-Ann P., Kevin Briones, Mat Jeffrey Llamas.

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