Óscar Gordon work email
- Valid
- Valid
Óscar Gordon personal email
Professional with more than 20 years of experience within the IT/Telecommunications Industry, and the skills to drive the business growth from the technological perspective, identifying the operational improvement areas. Wide Knowledge of the Contact Center/Unified Communications and CRM environments. Excellent analytical and abstraction abilities that enables to synthesize complex scenarios. Strong Leadership empowerment to create cooperative human groups polarized in goals achievement. Brilliant oral/written communication. Continuous learning sponsor. Customer and result achievement oriented.Helping Companies to drive its technological evolving through Consultancy Services, and making things happen with Project Management Services.Specialties: Team Leadership, CRM, Contact Center, Consultant, Project Management#Salesforce #ServiceCloudVoice #GenesysCloud7x Genesys Cloud Certifications7x Salesforce Certifications & APs
-
Senior Delivery ManagerInetumSpain
-
Pmo ManagerCloud Coachers Mar 2023 - Present -
Cti & Digital Experience Practice ManagerLeadclic Apr 2022 - Mar 2023Technical Leader in the area of implementation of Contact Center and CX Solutions based on Genesys Cloud and Salesforce Service Cloud Voice technologies. -
Salesforce & Genesys Pmo ManagerLeadclic Sep 2021 - Jun 2022Leading the Project Management Office for all Salesforce and Genesys Cloud related projects. Managing a group of up to 10 project managers. Design & Deploy the Corporate Project Management Methodology.Define team goals and KPIs.Key/Strategic Projects Management & Consultancy.
-
Salesforce & Genesys Senior Consultant & Project ManagerLeadclic Solutions S.L. Jul 2019 - Oct 2021Madrid Y Alrededores, España
-
Product ManagerEnghouse Interactive - Presence Jul 2018 - Jul 2019MadridAs Product Manager I'm responsible of defining and establishing the policies and procedures related to the product lifecycle, besides considering new features requests and analyze the market trends and competitors landscape to ensure the proper product evolution. The Product Management area is the owner of the Product Roadmap, with the goal to build and deliver software products that match with the requirements demanded by the Contact Center market and customers.This role requires having a deep technical knowledge, but keeping the balance with business oriented skills such as marketing and sales. It is also required to be able to generate technical and marketing oriented content, as well as being an excellent communicator and act as a liaison between the R&D and business areas. -
Senior Project ManagerWizink Jul 2017 - Jun 2018Senior Project Manager @ Ruby Programme.Managing Contact Center workstreams as part of the Barclaycard portfolio integration.
-
Freelance - Consultor Independiente_ Apr 2016 - Jun 2018
-
Socio FundadorImelius Nov 2012 - Mar 2016Imagina tu modelo de negocio incorporando innovación tecnológica para mejorar tu posición competitiva.Asesoramos a directores y emprendedores a definir la estrategia tecnológica en sus empresas. -
Chief Operating OfficerNubeum.Com Jan 2011 - Aug 2012MadridManagement of the following areas: Project and Services Support and Maintenance Development and Integration- Define service outsourcing models.- Establish service agreements with providers.- Define goals and metrics per area.- Define cost reduction and profitability maximization strategies for all operations.- Deployment of multilayer support (TIER I, II, III, IV)- General Management Committee member.- Reporting directly to the CEO. -
Professional Services ManagerVoiceware Comunicaciones Feb 2010 - Sep 2011Management of the following areas: Project and Services Support and Maintenance Development and Integration- Define service outsourcing models.- Establish service agreements with providers.- Define goals and metrics per area.- Define cost reduction and profitability maximization strategies for all operations.- Deployment of multilayer support (TIER I, II, III, IV)- ISO 20.000 Certification Project Leader.- Deployment of ITIL v3 methodology.- General Management Committee member.- Reporting directly to the CEO.
-
Project Dept. ManagerVoiceware Comunicaciones Jan 2006 - Jan 2010- Team Management (15 Project Managers and Engineers)- Design and deploy corporate Project Management Methodology.- Establish project typifying criteria.- Define deadlines and documentation standards based on project type.- Define team goals and metrics.- Income Vs Expenses reports (quarterly).- KPIs analysis reports (quarterly).- Area/Project/PM profitability analysis and report.- Customer satisfaction poll definition. - Key/Strategic Project Management.- Direct interlocution with customers, providers and manufacturers.
-
Software Development ConsultantGeneral Electric Jun 1999 - Nov 2004Lead business application development projects as part of an European Corporate Strategy.
Óscar Gordon Skills
Óscar Gordon Education Details
Frequently Asked Questions about Óscar Gordon
What company does Óscar Gordon work for?
Óscar Gordon works for Inetum
What is Óscar Gordon's role at the current company?
Óscar Gordon's current role is Senior Delivery Manager.
What is Óscar Gordon's email address?
Óscar Gordon's email address is og****@****eum.com
What schools did Óscar Gordon attend?
Óscar Gordon attended Universidad Politécnica De Madrid.
What skills is Óscar Gordon known for?
Óscar Gordon has skills like Team Leadership, Team Building, Goal Driven Leader, Contact Centers, Telecommunications, Avaya, English, Spanish, Cloud Computing, Consulting, Interactive Intelligence, Artificial Solutions.
Not the Óscar Gordon you were looking for?
-
-
-
Oscar Gordon
Madrid -
Oscar Gordon
Barbero, Peluquero Y Asesor De Imagen En Iker Barberia Urbanización Santo DomingoGreater Madrid Metropolitan Area
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial