• Deploy, Monitor, and Maintain Cloud and On-Premise Servers• Project Management • Comfortable creating and running scripts (PowerShell, SQL Exchange, etc.).• Strong knowledge of network administration.• Hands-on software and hardware troubleshooting experience.• Experience documenting and maintaining configuration and process information.• Knowledge of applicable data privacy practices and laws.• Public and Private cloud operations.• Networking in the cloud• Storage and archiving in the cloud.• Security, identity, and access management: IAM in the cloud.• Deploying workload in the cloud.• Workload monitoring in the cloud.• Managing resource consumption in the cloud.• Configuration management in the cloud.• Workload automation in the cloud. • Maintains and Implements Corporate Office365 / Azure solutions• Administer on-prem and cloud network and data security, including directory, group policy, firewalls, antivirus, email security, Office 365, etc. • Assists in the maintenance of system backups, and applications• Monitors and maintains network configuration and infrastructure• Documents IT functions• Troubleshoots hardware and server issues• Provide training to new employees and other training sessions as required perform other related duties as assigned to meet the ongoing needs of the organization• On-call ask needed• Exercise of independent judgment and discretion• Tier 2 Helpdesk • Assists IT Manager on projects as needed

• Manages daily operations of the IT Helpdesk• Consult with clients, vendors, and personnel in other departments to resolve issues• Assists in maintenance and deployment of Office 365 / Azure AD• Supports user created Power Platform applications and Flows • Administer network and data security, including directory, group policy, firewalls, antivirus, email security, Office 365, etc.• Assists in the maintenance of servers, system backups, and applications• Monitors and maintains network configuration and infrastructure• Acts as liaison with third party vendors• Works with Human Resources to on-board/off-board personnel as it relates to IT systems, account creation and access• Documents and maintains IT functions• Troubleshoots hardware and server applications• Provides training to new employees and other training sessions as required • Perform other related duties as assigned to meet the ongoing needs of the organization• Part of 24x7x365 on-call rotation• Offer suggestions for possible upgrades and changes within the IT department• Exercise of independent judgment and discretion• Assists IT Manager on projects as needed

Served as first point of contact for hospital computer system related questions and/or problems over a variety of platforms and applications. Responsibilities include maintaining a courteous and professional manner during all telephone, email, and voice mail interactions with customers, accurately and completely documents customer requests and escalating accordingly.

Contracted to provide onsite support and lead an asset management cleanup project/audit

Responsibilities- Provide technical support and solutions to Faculty/Staff for phones, computers, tablets and any other education related technologies - Distribution of laptops and computers - Pc and laptop repair (Replacing screens, HDD, Ram etc.)- Technology installation for both offices and classroom environments - Event technology planning and setup Skills- Troubleshooting and identifying issues - Computer knowledge - Technology Repair- Customer service

Technology Consultant and website manager for the Fresno State mens rugby team.

Worked with the Digital Infrastructure group under Technology Services writing Batch and Power-shell scripts for the silent installation and updating of software. Took part in some app development and management of SCCM. Skills- Programming (Power shell, VB.net)- Script Writing (.bat/.PS1 files)- App development- Customer Support - Customer Solutions- Work with office suite -System Center Configuration Manager (SCCM)

Responsibilities- Answer Phones for support - Attend to Walk-In customers - Monitor and respond to web requests- Helpdesk Website updatingSkills- Communication skills over the phone and in person- Working with customers to identify issues and finding them the best solution for them- Multitasking

Identify customer technology needs and provide them with a custom computing solution.