Oscar Gutierrez Email & Phone Number

Cortlandt Manor, Ny, Us

United States

• Have managed, hired, and trained 15+ employees.• Oversee all aspects of accessories and product manufacturing. • Utilize LEAN principles to optimize assembly lines and increase product output.• Create and approve assembly instructions for mechanical assemblers.• Design, test, and QC new production processes that will end up in the manufacturing line.• Design, model, and program CAM for projects using Fusion 360. • Design and create drawings for electrical harnesses for current products. • Develop, implement, and document test procedures for new products.• Provide technical support to sales and customer support teams.• Create procedures and documentation to get our factory TUV Certified. • Create and manufacture wire harnesses assemblies for fast prototyping.• Supply Chain. Sourced Vendor and negotiated price and terms. • BOM Creation and Cost Down

Peekskill, Ny

• Became Lead Manufacturing Tech and trained new hires. • Successfully implemented MRP system. • Created and maintained work instructions for new products. • Searched and developed relationships with vendors that provided our inventory. • Assembled products securely and accurately according to our work instructions.• Perform visual inspections and documentation before and after assembly. • QC every machine that came off the line to meet factory standards. • Maintained production logs• Prepared and pre-assembled components for the main production line. • QC’d incoming parts to meet assembly specifications.• Provided support in Zendesk. Troubleshoot and help customers repair via email.• Fixed machines that came into the factory for warranty and non-warranty repairs.• Supply Chain. Sourced Vendor and negotiated price and terms. • BOM Creation and Cost Down

Peekskill, New York, United States

Peekskill, New York, United States

-Coordinate with the Senior Pastor to create and lead well-planned and engagingSunday morning worship services

Peekskill, Ny 10566

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.• Formulate pricing policies for merchandise, according to profitability requirements.• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.• Keep records of purchases, sales, and requisitions.• Enforce safety, health, and security rules.• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.• Plan and prepare work schedules and keep records of employees' work schedules and time cards.• Review inventory and sales records to prepare reports for management and budget departments.• Examine products purchased for resale or received for storage to assess the condition of each product or item.

Westchester, Ny

• Resolve customer complaints regarding sales and service.• Monitor customer preferences to determine focus of sales efforts.• Organize, Merchandise and flow current stock.• Customer service

• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.• Complete forms in accordance with company procedures.• Maintain scheduling and event calendars.• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.• Inventory stock and reorder when inventory drops to a specified level.• Instruct staff on how to handle difficult and complicated sales.• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.• Assign employees to specific duties.

• Resolve customer complaints regarding sales and service.• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.• Review operational records and reports to project sales and determine profitability.• Monitor customer preferences to determine focus of sales efforts.• Hire and train new sales representatives• Scheduling

• Resolve customer complaints regarding sales and service.• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.• Review operational records and reports to project sales and determine profitability.• Monitor customer preferences to determine focus of sales efforts.• Hire and train new sales representatives• Scheduling

Call center EnvironmentAnswered Phone callsProvided Customer service Trouble shoot and repaired equipmentHelped out Managers while they were not present.