Office Administrator
Houston, Tx, Us
Maintaining a scalable network infrastructureFollow all Firm, and or supervisor-implemented policies, procedures and protocolsTroubleshooting HP, Dell, and Macintosh desktops and hardwareProvide high quality first-level support for all data, voice and video network issues by seeing requests through from initiation to closureManage equipment maintenance and warranty returns including RMAs and various other equipment repairsInstallation of custom images to workstations and laptops and their distribution to assigned locations and usersFull firm migration from Windows XP to Windows 7 operating systemsHelp desk support using Web Desk Lite 10.1.10.3 ticket systemProvide after-hours on-call support via iPhone, email and Microsoft Windows Remote Desktop ServicesManage all Firm support exchange e-mail accounts, prioritizing and servicing all requests associated with resolving technical issuesSuccessful solutions in an environment that strives on agility using VMWARE ESXi 4.1 and 5.5Configuration of all technical devices used by firm employees (printers, business phones, wireless phones, tablets)Assist in cross-training employees to develop troubleshooting skills.Intelligence technology support as neededAssist in the maintenance of company infrastructure Cisco Firewalls, Windows Server 2003-8 R2, HP routers, switches and Hp and Dell PCsSupport remote facilities across the Harris, and surrounding countiesAssist and participate in IT Department project work and managementHP Switching and VLAN configurationsCisco stack level 3 switch configuration experienceHP Pro curve configuration with Access Points enabledInstallation and deployment of Windows 8 Professional in a test environmentOpen and maintain vendor accountsConfigure printer sharing for the firm as well
