Oscar Leon Email & Phone Number

Tlaquepaque, Jalisco, Mexico

Guadalajara

Responsible for strengthening the relationship with clients, Account reconciliations, Perform month end activities and act as back up to my Supervisor if needed, Manage internal and external audit requests for support and or clarification, Ensure operation compliance with the company’s established policies and procedures, Provide periodic reports to upper management, Engage meetings to update and follow up on agreed actions for high-risk accounts, Assist on complex/escalated items, interacting with Functional Teams on related matters that will bring solutions and process efficiency, Assist on coordinate and execute day to day cash collections operation, Assure operational activities are fully backed up and documented according to company´s policies, Track key performance metrics and present the same on indicated basis, encourage best practices, Identify and develop areas of improvement, Staff Managing: Interview and assist in staff selection and Cross train with other Accounts Receivable operations to build a strong operational acumen, Arrange operational trainings for new/existing staff.

Guadalajara Y Alrededores, México

Issuing and distributing transactions to external and internal clients for the most complex divisions, Assist with month end activities, handle customer complaints, and resolve billing issues, Collaborate with functional teams to ensure billing accuracy, Freight Analysis Operation, Lead the completion of internal and external audit requests to provide support and/or clarification, Ensure operation compliance with the company’s established policies and procedures thru the execution of best practices and Provide support on training for new joiners. Knowledge on Mexico stamping process, for both invoices and payments.• I implemented a process that reduced the time of the invoicing of freight, from 5 to 2 days.• I led an agreement with the comptroller on handling unrecognized tracking numbers in which we established deadlines.

Guadalajara, Jalisco, México

Track down entries to apply payments from Bank statements, Validate if claims (deductions) are accurate, Provide cross functional support with other areas to solve billing issues, Manual billing when applicable, Reconciliations for different entities, Closing month activities, Provide support on training for new joiners, Responsible of intercompany activities and Weekly, monthly, and quarterly files to report KPM’s.Key achievements• I developed and maintained KPM reports and dashboards that provide highlights which improve visibility and help support data-driven decision making for the management and the headquarters team.• I designed a process to analyze and process customer claims. It reduced turnaround time and guaranteed its resolution in the deadline on 99% of the cases.