Oscar Leon Email & Phone Number

Tlaquepaque, Jalisco, Mexico

Guadalajara

Responsible for strengthening the relationship with clients, Account reconciliations, Perform month end activities and act as back up to my Supervisor if needed, Manage internal and external audit requests for support and or clarification, Ensure operation compliance with the company’s established policies and procedures, Provide periodic reports to upper.

Guadalajara Y Alrededores, México

• Issuing and distributing transactions to external and internal clients for the most complex divisions, Assist with month end activities, handle customer complaints, and resolve billing issues, Collaborate with.
• I implemented a process that reduced the time of the invoicing of freight, from 5 to 2 days.
• I led an agreement with the comptroller on handling unrecognized tracking numbers in which we established deadlines.

Guadalajara, Jalisco, México

• Track down entries to apply payments from Bank statements, Validate if claims (deductions) are accurate, Provide cross functional support with other areas to solve billing issues, Manual billing when applicable.
• I developed and maintained KPM reports and dashboards that provide highlights which improve visibility and help support data-driven decision making for the management and the headquarters team.
• I designed a process to analyze and process customer claims. It reduced turnaround time and guaranteed its resolution in the deadline on 99% of the cases.