•Collaborate with software engineers to ensure hardware and software compatibility.•Conduct system-level testing and validation to ensure hardware performance meets specifications and requirements.•Analyze and enhance efficiency, stability, and scalability of system resources.• Create detailed hardware specifications and documentation.•Lead development initiatives with third-party systems integrators and client development teams or independently develop scalable, enterprise-grade hardware solutions.•Share best practices with the internal product team and the developer community, advocating for customer-centric enhancements.• Design, develop, and define detailed project scopes, statements of work, technical specifications, and business requirements.•Act as a liaison between product, sales, engineering, support teams, and clients to balance diverse interests and drive common goals.• Oversee system integration projects involving third-party integrators, major clients, and internal engineering teams.•Present complex technical information to a diverse set of stakeholders with strong written and verbal communication skills.•Engage in effective customer management with a focus on action and delivering tangible business results through technical solutions.• Collaborate with software engineers to ensure hardware and software compatibility.•Conduct system-level testing and validation to ensure hardware performance meets specifications and requirements.•Analyze and enhance efficiency, stability, and scalability of system resources.•Create detailed hardware specifications and documentation.

•Develop and sustain long-term client relationships, ensuring understanding of their needs and maintaining high satisfaction levels.•Proactively address client concerns and issues to foster trust and loyalty.•Conduct detailed assessments to grasp client challenges, customizing solutions that are technically sound and align with their business objectives.•Liaise with product development, engineering, and other departments to devise client-centric solutions.•Ensure seamless communication between clients and technical teams to meet client needs effectively.•Propel sales efforts by demonstrating product benefits and features.•Effectively communicate the technical capabilities of products as tangible business benefits to clients.•Formulate strategic account plans to drive revenue growth, identifying opportunities for upselling and cross-selling.•Cultivate deeper engagements within existing accounts to uncover new opportunities.•Skillfully negotiate terms for integrations favorable to both the client and the company, focusing on creating win-win situations.•Close deals by matching product or service offerings with client goals, emphasizing value alignment.•Collect customer feedback and communicate it to the product team for continuous improvement.•Advocate for the development of new features or improvements based on client feedback and market trends.•Stay abreast of industry trends, competitive landscape, and technological advancements.• Serve as a trusted advisor, guiding clients through complex technical decisions with up-to-date knowledge.•Provide ongoing training and support to the sales team, ensuring they are knowledgeable about products and sales techniques.•Work closely with the customer success team to ensure clients achieve their desired outcomes using your products or services, enhancing customer lifetime value.

• Collaborated with teams on SDK and API integrations and contributed to the ELD product development lifecycle.• Developed robust technical solutions and Geotab Add-ins to anticipate future features and enhancements.• Built dashboards for Google Drive app using Big Data analytics to effectively track and communicate data.• Developed, validated, and bug-checked new exemptions and rulesets for ELD product.• Assisted technical SME expert in the testing process and signed off on software build.• Built advanced and macro-enabled Excel reports pertaining to ELD and compliance.

• Collaborated with customer experience team to develop assessments and solutions with the end goal of improving product utilization and services.• Analyzed data to promote and implement recommendations in supporting client business objectives.• Created and executed a business and strategic plan for each client, including specific actions supporting client goals and recommended timelines to achieve those goals.• Performed quarterly business reviews to ensure client satisfaction and provide consultations to further enhance the use of Geotab and its integrated products.

• Facilitated and led web-based presentations (one-on-one and group sessions) for prospective and existing customers, carriers, resellers, and sales representatives, adapting deliver to diverse audiences and needs.• Developed assessments, analytics, reporting configuration and ROI analysis for existing customers to maximize fleet potential.• Created reports and PowerPoint presentation discussing ROI of Geotab products and offering new solutions to customers.• Utilized internal and external tools, including Excel, pivot tables, graphs, VBA and V-lookup, and more to make changes to MyGeotab and other portals.• Documented all customer interactions in Salesforce and the MyGeotab portal, including problems, resolutions and relevant customer information in standard case notation.

• Collaborated with teams to create two real world apps, which compared and contrasted neighboring global markets and aided in decision-making processes.• Successfully mastered identifying, training and managing an app development team.• Trained in the development of hybrid mobile applications using AngularJS, Strong loop, Mongo, HTML and CSS.

● Managed front-end operations of AT&T’s U-verse division. ● Developed and trained a team of 15 technicians. ● Forecasted and tracked operations expense reports, monthly and quarterly● Identified, analyzed and presented key performance indicators and trends.● Managed multiple construction projects simultaneously. ● Created and presented comprehensive and reports, abstracts, and charts to synthesize data into actionable recommendations and presentations to improve efficiency, and improve sales goals

● Six-month rotational program managing the operations of an entire ALDI district.● Monitored and reviewed multiple store’s revenue and expense reporting● Analyzed sales figures and forecasted future sales volumes to maximize profits. ● Managed and organized training of staff of over 20 people.● Established, managed and reviewed the store grading systems to ensure optimum stock levels.

● Developed training programs to identify, acquire, train and manage personnel ● Created training rules and guidelines and establish training procedures for employees. ● Created sales and financial strategies and evaluated work output.● Utilized strategic planning methodologies and goal setting.● Performed all accounting responsibilities● Responsible for demonstrating company products to existing and potential customers, attending marketing conferences, exhibitions, and seminars.● Research business trends and created market share growth strategies

Performed customer segment research on Nano Tech companies and Investment patterns• Developed understanding of customer markets and segments• Crafted a Nano tech seed fund and thousands in new business leads.• Created PowerPoint presentations for executives based on the marketing research performed. • Worked with one their client and a financial analyst, on the clients expense tracking, financial statement analysis and on creating a forecasting model based on historical data.

• Responsible for sales growth in an assigned store by managing positive relationships and focusing on all sale activities of Sony products. • Maintain records of all transactions and at the end of the day balance sales and receipts• Process sales, payments, returns and exchanges• Educated customers to enable them to better assess their purchases.

• Followed up on new and existing customer leads.• Approved customers for the satellite system installation.• Installed satellites & audio video systems