Oscar Riviere Email & Phone Number

Louisville, Ky, Us

Cleveland, Ohio, United States

Managed IT strategy and service delivery for over 15+ client accounts, focusing on operational efficiency and technology alignment. Led tailored strategic planning initiatives for each client, resulting in increased satisfaction and over 20% growth in account retention. Implemented proactive risk mitigation measures, reducing service disruptions and strengthening compliance across client portfolios. Acted as a trusted advisor, bridging technical insights with business goals to ensure IT investments aligned with clients’ evolving needs and growth objectives.

Clayton, Missouri, United States

Leveraging O365, Intune, Active Directory, VMware, SQL, Microsoft Entra ID, and Azure Cloud, I enhanced system management and operational efficiency through improved processes and automation frameworks. I developed and implemented streamlined strategies for transitioning applications, boosting their functionality and performance. By fine-tuning hardware devices and software configurations, I maximized network efficiency and ensured optimal performance. Additionally, I spearheaded a comprehensive network infrastructure implementation, including meticulous wiring, cabling, and deployment of advanced devices, to support and sustain seamless cloud system operations.

United States

Configured and maintained client systems by expertly installing, connecting, testing, and adjusting equipment, cables, and network interfaces to ensure peak performance. Designed and implemented efficient cabling routes through various buildings and residential spaces to optimize connectivity at key locations. Conducted system administration duties in diverse environments, including poles, tunnels, trenches, and manholes, to ensure robust system functionality. Demonstrated expertise in connecting, repairing, and troubleshooting fiber and copper wires, attaching hardware securely to structures such as buildings or poles. Additionally, strung and restrung fiber and copper cables across new and existing poles to maintain uninterrupted service and address issues from damage or sagging.

Louisville, Kentucky, United States

Conceptualized, planned, and executed original designs across a diverse portfolio of websites, ensuring each project reflected innovative, high-impact aesthetics. Managed all aspects of development, seamlessly integrating back-end and front-end components to deliver a cohesive and exceptional user experience. Developed intuitive websites that consistently exceeded business objectives, delivering measurable results and supporting strategic goals. Worked closely with stakeholders to refine project concepts, translating them into detailed roadmaps that guided successful full-scale project execution. Leveraged expertise in website management and cloud-based server deployment on platforms like Azure, AWS, and Digital Ocean, using Linux Distros and Windows Servers to achieve optimal performance and reliability.

Louisville, Kentucky, United States

Utilized Active Directory within a hybrid infrastructure of on-premises and cloud-based servers to strategically align technological resources with business objectives. Reviewed service requests to resolve IT issues efficiently, documenting and managing tickets to enhance problem resolution processes. Tracked and prioritized IT tickets based on severity and potential business impact, ensuring timely responses to critical issues. Assessed system requirements and improved design processes to enhance system functionality and ensure alignment with evolving business expectations.

Led the transformation of training programs from in-person to virtual formats in response to COVID-19, ensuring seamless learning continuity and effectiveness. Partnered with training leadership to analyze and adapt to evolving business policies, aligning training initiatives closely with organizational goals. Committed to ongoing professional growth, actively engaging in workshops and seminars to contribute insights for refining and enriching training curricula. Played a key role in modernizing training materials by transitioning them to digital mobile platforms, leveraging technology to boost accessibility and learner engagement. Facilitated effective communication between trainers and participants, fostering an informative and supportive learning environment.

Skilled in diffusing challenging customer situations with a calm and friendly approach, ensuring high levels of customer satisfaction and loyalty. Proficient in gathering critical customer information through effective questioning, efficiently navigating electronic systems to accurately record and address service needs. Built strong client relationships by carefully managing repair documentation, expertly troubleshooting technical issues, and ensuring seamless resolution from start to finish.

United States

United States

Bachelor Of Science Computer Engineering And Computer Science, Engineering

Associate Of Arts - Aa