• Improved customer experience scores by 14% within 2 quarters (79% -> 93% after 413 surveys)• Reconstructed with the team 2 new delivery processes to first impact and improve the customer experience, and then to handle 2x the delivery volume with no increase in staff headcount• Decreased post-delivery revenue/funding case counts down to 5.1%, 3rd lowest in Canada while being the highest volume delivery centre in Western Canada• Actively performance managing multiple employees and deploying performance plans to hold teammates accountable in service of our greater mission• Led successful cross-training development for all employees to have exposure and experience across Sales, Service, Delivery and Vehicle Readiness

• Stretch assignment and growth opportunity as it was my first experience leading a sales team• Increased net orders week over week and reached a new record of orders for the location in the month of August, beating a record set 17 months ago• Learned and ran an outbound Test Drive event leading to over 30 net orders from just one weekend, the top campaign in NA in Q2 2021

• Grew a team of 5 advisors to 22 advisors, 12 vehicle readiness specialists and 10-20 seasonal support staff to deliver record breaking results, often placing in the top 5 for Delivery Yield and Delivery Volume in North America• Increased delivery yield results to 99% consistently each quarter with our best quarter leaving only 1 unit undelivered (Delivery Yield = out of cars arrived for the quarter, how many were delivered by quarter end)• Top volume location with our biggest quarter delivering 2400+ units delivered and largest single delivery day being 141 vehicle deliveries conducted on one site within 10 hours

• Increase in customer pipeline volume compared to previous role• Supported the team with minor escalations over the phone or on site• Assisted as a source of knowledge and helped train new hires or support staff as well as lead huddles when managers were not present• Gained access to reporting and pulled extra data daily to oversee that no vehicle was missed in our mission to achieve 95% delivery yield

• Assigned a pipeline of customers to serve as the point of contact for all product and process-related questions post order as well as schedule and execute their delivery day handover experience• Building finance solutions while navigating through clients financial needs and barriers• Working with a team to manage quarterly pipelines of over 3000 customers while overseeing local logistics, pre and post delivery service concerns, vehicle detailing, contract preparation and document signings• Top performer amongst the Canada West team in individual delivery volume and customer experience at one of the top Delivery hub’s in NA• Other roles include being the principal contact for any post delivery quality issues while serving as a liaison between the Vancouver Service Team and the Vancouver Delivery Team. Also the organizer of internal team events within Tesla Vancouver and principal contact for all Mandarin customers

Attend events acting as a brand ambassador for OpenRoad through the process of informing guests of our brand goals, strategy and image.

Regularly updated list of car inventory, maintained warehouse organization, handled preparation of cars for delivery.