Oscar Silva Email & Phone Number

New York, NY, US

Our mission is to bring communities together through the power of music by organizing free summer outdoor music events in New York City parks. Show Brain aims to create inclusive spaces where diverse individuals can connect, engage, and foster a sense of belonging. By showcasing a variety of artists and musical genres, we promote cultural enrichment.

New York, US

New York, NY, US

- Resolved incoming IT ZenDesk ticket requests on-site or remotely via email and phone.- Created training guides and knowledge based articles to empower users with self-service options.- Leveraged Okta and Google Workspace Admin for onboarding, offboarding and systems access for employees.- Facilitated training of new and existing employees.- Provisioned.

New York, NY, US

*Supporting clients with all technology requests and/or issues through the Salesforce ticketing system (tiers 1, 2, and 3)*Assisting key accounts clients with setup, technology support requests, and configuration of technology within their space (i.e. Racking equipment, VLAN, IP, etc.).*Foster relationships with vendors to promote positive working.

New York, NY, US

- Serve as the primary interface for the WeWork ServiceDesk in the Technology Services division providing stellar support and an unforgettable experience for WeWork members. - Proactively determined areas of improvement by conducting building walk-through.- Support the Community and WeWork members by providing prompt response to member problems and.

Hicksville, NY, US

- Applied best practices of software installations while staying abreast of advances in the practice.- Answered user inquiries regarding computer software and hardware operation.- Set up equipment for employee use.- Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.- Conducted.

Bronx, New York, US

- Set up microphones, speakers and a broad range of instruments such as percussion, wind and string instruments.- Directed musicians with any stage related inquires.- Ensured audio team is updated on future concerts and logistics. - Promotions and on site advertising which led to future sold out performances performance.

Cupertino, California, US

- Transformed Apple Store visitors into loyal Apple customers - Diplomatically managed multiple commitments to customers, staff, and operations. - Adapted to challenges while remaining calm in a constantly changing retail environment. - Partnered up with the team to work collaboratively.- Proficient in technology and the ability to quickly learn about new.

- Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems.- Created service orders to replace defective parts.- Reached out to customers a week after repairs for feedback/follow up.- Triage workflow consisting of hard drive replacement, data recovery, software and memory upgrades.

US

- Communicated with parents and teachers regarding their student’s progress.- Coordinated multiple schedules in order to provide services to many students.- Worked effectively with students of various ages at different learning levels.- Explained in detail various concepts in easy-to-understand terms.

Woonsocket, Rhode Island, US

- Worked effectively with store management and store crews.- Supervised the store’s crew through assigning, directing and following up on all activities.- Effectively communicated information both to and from management and crew.- Assisted customers with their questions, problems and complaints.- Promoted CVS customer service culture by greeting, offering.

Bachelor'S Degree, Media And Communicaton Arts

Associate Of Arts And Sciences (A.A.S.), Media Technology

Degree, Audio Engineering