Oscar Silva Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Our mission is to bring communities together through the power of music by organizing free summer outdoor music events in New York City parks. Show Brain aims to create inclusive spaces where diverse individuals can connect, engage, and foster a sense of belonging. By showcasing a variety of artists and musical genres, we promote cultural enrichment, broaden horizons, and encourage the understanding and appreciation of diverse art forms. Through our events, we provide opportunities for local talent to gain exposure, empower young musicians, and inspire individuals to pursue their artistic passions.

New York, Us

New York, Ny, Us

- Resolved incoming IT ZenDesk ticket requests on-site or remotely via email and phone.- Created training guides and knowledge based articles to empower users with self-service options.- Leveraged Okta and Google Workspace Admin for onboarding, offboarding and systems access for employees.- Facilitated training of new and existing employees.- Provisioned their hardware and software via JAMF, Azure and Microsoft Intune.- Generated help desk documentation for commonly recurring and advanced issues.- Maintained inventory of company-owned technology via asset management.- Supported with remote and on-site A.V. support for conference rooms.- Maintained office infrastructure such as video conferencing equipment, phones, printers, and network gear running smoothly for a positive employee experience.

New York, Ny, Us

*Supporting clients with all technology requests and/or issues through the Salesforce ticketing system (tiers 1, 2, and 3)*Assisting key accounts clients with setup, technology support requests, and configuration of technology within their space (i.e. Racking equipment, VLAN, IP, etc.).*Foster relationships with vendors to promote positive working rapport.*Reduce expenditures by effectively negotiating vendor and service contracts to drive savings. Engage and manage third party vendors to perform on-site and remote IT work when needed Developed and initiated projects with Field Nation, managed costs, and monitored performance. *Coordinate and partner with the Technology Networking Services team with the troubleshooting and resolution of LAN & Wireless Network issues

New York, Ny, Us

- Serve as the primary interface for the WeWork ServiceDesk in the Technology Services division providing stellar support and an unforgettable experience for WeWork members. - Proactively determined areas of improvement by conducting building walk-through.- Support the Community and WeWork members by providing prompt response to member problems and requests while managing and maintaining tickets within ZenDesk ticketing system. - Maintain and troubleshoot IT closer to the highest standards. - Knowledge of data networking principles, architecture, and the ability to speak comfortably about technology to technical, non-technical and super technical members. - Communicate basic concepts to users of all computer literacy levels, in order to perform training, and support all WeWork members and employees globally. - General familiarity with the operation of Microsoft and Apple based business applications and operating systems as well as Google apps. - Strong knowledge in A/V systems and proficient with Crestron, Solstice, and Enplug. - Installation and configuration of network printing resources including print servers, printers and other peripheral devices.- Evaluate and troubleshoot personal computer hardware and software, peripheral devices, mobile devices and network connectivity problems remotely or on site.- Provide a memorable member experience for technology services that surpasses all member expectations.

Hicksville, Ny, Us

- Applied best practices of software installations while staying abreast of advances in the practice.- Answered user inquiries regarding computer software and hardware operation.- Set up equipment for employee use.- Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.- Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.-Analyzed and created new configuration for packaged software to meet business and system requirements.-Supported employees using ticketing system.

Bronx, New York, Us

- Set up microphones, speakers and a broad range of instruments such as percussion, wind and string instruments.- Directed musicians with any stage related inquires.- Ensured audio team is updated on future concerts and logistics. - Promotions and on site advertising which led to future sold out performances performance.

Cupertino, California, Us

- Transformed Apple Store visitors into loyal Apple customers - Diplomatically managed multiple commitments to customers, staff, and operations. - Adapted to challenges while remaining calm in a constantly changing retail environment. - Partnered up with the team to work collaboratively.- Proficient in technology and the ability to quickly learn about new products.- Consistently delivered great customer experiences no matter what the situation.- Cloud service troubleshooting.- Proven experience in sales and technology solutions, as well as in developing customer loyalty.- Engaged with customers to help find complete solutions, mentored Specialist.

- Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems.- Created service orders to replace defective parts.- Reached out to customers a week after repairs for feedback/follow up.- Triage workflow consisting of hard drive replacement, data recovery, software and memory upgrades.

Us

- Communicated with parents and teachers regarding their student’s progress.- Coordinated multiple schedules in order to provide services to many students.- Worked effectively with students of various ages at different learning levels.- Explained in detail various concepts in easy-to-understand terms.

Woonsocket, Rhode Island, Us

- Worked effectively with store management and store crews.- Supervised the store’s crew through assigning, directing and following up on all activities.- Effectively communicated information both to and from management and crew.- Assisted customers with their questions, problems and complaints.- Promoted CVS customer service culture by greeting, offering help and thanking them.

Bachelor'S Degree, Media And Communicaton Arts

Associate Of Arts And Sciences (A.A.S.), Media Technology

Degree, Audio Engineering