Oscar Sim Email & Phone Number

Malaysia

📍To effectively and efficiently manage the Branch resources, for both Mass and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management📍 Build business partners and reciprocal business relationships📍 Manage the Team Manager of Consumer Banking, Mass, Customer Service Manager, and Premier Centre Manager of Premier Banking to achieve revenue targets and services for the branch📍 Promote usage of… Show more 📍To effectively and efficiently manage the Branch resources, for both Mass and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management📍 Build business partners and reciprocal business relationships📍 Manage the Team Manager of Consumer Banking, Mass, Customer Service Manager, and Premier Centre Manager of Premier Banking to achieve revenue targets and services for the branch📍 Promote usage of sales & service methodology to achieve targets📍 Drive Asset Under Management and Customer Information File growth for the branch by planning branch events/activities📍 Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results📍 Achieve branch compliance in all statutory and regulatory requirements📍 Achieve a Pass in Internal & External Audit, Health Checks and Call Backs📍 Build and develop staff competencies and leadership qualities📍 In charge of recruitment and maintain low staff attrition💎Accomplishment Branch’23💎📍YoY Growth📈- ELI - 192.2%📈 (7.88mil vs 2.7mil)- DCI - 99.7%📈 (53.96mil vs 27.02mil)- Retail Bond - 109.3%📈 (23.30mil vs 11.13mil)📍YoY Regress📉- BANCA - 53% 📉 (2.07mil vs 4.42mil)- UT - 25.4%📉 (4.74mil vs 6.35mil)- Loan - 45.7%📉 (Acceptance 2.59mil)- Rev - 32% 📉 (2.30mil vs 3.38mil)📍GEMs Award Qualifier📍Incentive Trip Builders (2 pax) Show less

Malaysia

📍 Responsible for the development & growth of Personal & Premier Banking and ensuring quality service and operational effectiveness. 📍 Led, motivated, and manage a team of Financial Consultants & Relationship Managers in bringing in sales to meet targets. 📍 Ensure adherence of the team to Bank's internal policies, business processes and regulatory requirements including complying with the BNM and related Acts. 📍 Responsible to create branch activities such as Banca… Show more 📍 Responsible for the development & growth of Personal & Premier Banking and ensuring quality service and operational effectiveness. 📍 Led, motivated, and manage a team of Financial Consultants & Relationship Managers in bringing in sales to meet targets. 📍 Ensure adherence of the team to Bank's internal policies, business processes and regulatory requirements including complying with the BNM and related Acts. 📍 Responsible to create branch activities such as Banca Day, and Investment Talk Dinner.📍 Ensure Premier Banking Centre has professional customer service to achieve a high level of customer satisfaction and retention, especially achieving service excellence for Premier Banking Customers.📍 Consistently giving referring and maintaining a good relationship with business banking, commercial banking, and mortgage department to uplift the business relationship. 💎Accomplishment Premier Segment’22💎📍YoY Growth📈- BANCA - 10.9%📈 (AFYP 3.34mil)- NID - 14.6%📈 (26.91mil)- CLI - 45%📈- DCI - 73.6%📈 (40.73mil)- Retail Bond - 129.7%📈 (14.52mil)📍YoY Regress📉- UT - 89.4%📉- Loan - 47.4%📉 (Acceptance 10mil)📍GEMs Award Qualifier📍Incentive Trip Builders (2 pax) Show less

📍Oversees and manage Country Branch Banking bancassurance Business portfolio- To drive and manage country Branch Banking to achieve country bancassurance target.- Drive participation rate and case count for Branch Banking Personal Financial Consultants to penetrate on bancasssurance products.📍Oversees and manage Country Premier Banking bancassurance Business portfolio📍Oversees and manage Country Al-Amin Branch Business portfolio

📍Oversees and manage Country Premier Banking bancassurance Business portfolio- To drive and manage country Premier Banking to achieve country bancassurance target.- Drive participation rate for Premier Banking relationship managers to penetrate on bancassurance products.- To collaborate with Premier Segment & Wealth Product team on executing sales campaigns to drive the country numbers.- Conduct sales clinic, RP forum, retooling sessions more than 170 sessions with leaders and… Show more 📍Oversees and manage Country Premier Banking bancassurance Business portfolio- To drive and manage country Premier Banking to achieve country bancassurance target.- Drive participation rate for Premier Banking relationship managers to penetrate on bancassurance products.- To collaborate with Premier Segment & Wealth Product team on executing sales campaigns to drive the country numbers.- Conduct sales clinic, RP forum, retooling sessions more than 170 sessions with leaders and sales staffs.💎Accomplishment 2nd half 2020💎- Achieved 2nd half 2020 Country Premier Banking bancassurance growth at 106% compare with 1st half 2020.- Improve YTD’20 Premier Banking participation rate from 60% to 80%.📍Oversees and manage Country Al-Amin Branch Business portfolio- Assist in planning operational planning (OP) and manage country Al-Amin branch business to achieve country revenue target.- Grow Takaful business year on year 100%.- Managing hiring and attrition of all Al-Amin sales and Takaful Sales Coach (TSC) headcount.- Working closely with key stalks holders to develop and drive sales strategies.- Planning and execute sales campaign with product team, drive participation for sales campaign to ensure ROI will be achieved.- Monthly sales leads planning for country sales staff. To ensure the leads generated closely follow up by sales staffs.- To ensure negative call back rate by customer cap at 5%.- Conduct sales clinic, RP forum, retooling sessions more than 170 sessions with leaders and sales staffs.💎Accomplishment 2nd half 2020💎- Achieved 2nd half 2020 Country Al-Amin Takaful growth at 207% compare with 1st half 2020.- Achieved 2nd half 2020 Country Al-Amin Revenue growth at 200% compare with 1st half 2020. Show less

Menara Ocbc

📍Oversees central clusters, over 80 pax of PBRMs to achieve individual and branches’ Banca target in acquiring sales for the organization and carrying Banca AFYP 400k monthly personal target.- Conduct sales clinics, roles play, banca events, products training, up-sell and cross-sell strategies with the PBRMs to improve on the penetration of their portfolio in weekly basis.Manage PB clients’ expectation in term of disputes in the event of complaint.- Identify the strength and… Show more 📍Oversees central clusters, over 80 pax of PBRMs to achieve individual and branches’ Banca target in acquiring sales for the organization and carrying Banca AFYP 400k monthly personal target.- Conduct sales clinics, roles play, banca events, products training, up-sell and cross-sell strategies with the PBRMs to improve on the penetration of their portfolio in weekly basis.Manage PB clients’ expectation in term of disputes in the event of complaint.- Identify the strength and weakness of individual branches to Cluster Manager, at the same time work out with respective branches’ leaders to improve on it.- Reporting line to Central Region - Cluster Manager and Branch Distribution Premier Banking (Head Office).💎Accomplishment 1st half 2020💎- Total submitted AFYP 4.37mil in 8 months. Show less

Selangor, Malaysia

📍Assist clients on various insurances based on individuals’ needs.📍Services on various insurance products, eg. Medical protection, MLTA/MRTA, life insurance, keyman insurance, retirement/education savings plan and investment-linked investment plan.📍Provide training to agents on various objection handling on every Monday night and Saturday morning.📍Provide hand-on-hand on various approaching skills, eg. cold calling, door to door, sourcing clients contacts, every… Show more 📍Assist clients on various insurances based on individuals’ needs.📍Services on various insurance products, eg. Medical protection, MLTA/MRTA, life insurance, keyman insurance, retirement/education savings plan and investment-linked investment plan.📍Provide training to agents on various objection handling on every Monday night and Saturday morning.📍Provide hand-on-hand on various approaching skills, eg. cold calling, door to door, sourcing clients contacts, every Monday, Wednesday and Friday morning. Show less

Selangor, Malaysia

📍Provided assistance, advise and training to students from Tunku Abdul Rahman College (TARC), Open University (OUM), Politeknik in Malaysia.📍Answered students’ concerns and queries on SUSE Linux platform.📍Assisted in admin task.📍Prepared sales contracts and tender application for Government’s tender and accepted payment.📍Coordinated with the trainer - Mike on training schedules.📍Coordinated with TARC and OUM’s lecturers on students’ training… Show more 📍Provided assistance, advise and training to students from Tunku Abdul Rahman College (TARC), Open University (OUM), Politeknik in Malaysia.📍Answered students’ concerns and queries on SUSE Linux platform.📍Assisted in admin task.📍Prepared sales contracts and tender application for Government’s tender and accepted payment.📍Coordinated with the trainer - Mike on training schedules.📍Coordinated with TARC and OUM’s lecturers on students’ training batch.📍Assisted Managing Director, for her daily appointments and talks on different Universities. Show less

Master Of Business Administration - Mba, Business Administration And Management, General

Diploma, Information System Engineering

Advance Diploma, Information System Engineering