Oscar Vela Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Dallas, Texas, United States

Visit Dallas markets Dallas as the ideal visitor and convention destination in Texas. Dallas celebrates its heritage in hospitality. It's the one city where Texan meets modern and legacy meets luxury. Dallas is the leading business and financial center in the Southwest offering travelers an unparalleled array of amenities and a central location with two major airports and more domestic nonstop flights than any other U.S. city.

Fort Worth, Texas, United States

Greater New York City Area

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Greater New York City Area

New York is one of the most thrilling and dynamic cities in the world and taking the Big Bus tour of this multi-faceted city will let you experience all it has to offer. Big Bus Tours operates tours in cities across the world and we're committed to providing you with fantastic customer service; all the way from purchase through to your open-top sightseeing experience.

Greater New York City Area

•Acts as a liaison with all hotel guests requiring special needs and requirements•Meets all VIP guests•Escorts VIP guests to rooms•Responsible for physical inspection of all VIP rooms, prior to arrival•Coordinates all VIP Amenities with Executive Office for Housekeeping, Room Service, Concierge, Front Office, Reservations and Sales•Develops new ideas for cost effective guest amenities•Responsible for achieving and maintaining high guest retention ratio •Acts as Assistant Front Office Manager during need periods

Greater New York City Area

The Guest Services Manager is a management position, responsible for coordinating with the Guest Relations staff and Front Office staff the various activities associated with the welcoming of hotel guests, the delivery of guest services, and the fulfillment of guests’ requests in order to provide a product and level of service which is consistently excellent and an outstanding value in terms of quality and satisfaction. Assume a pivotal role in each and every logistical operation relating directly and indirectly to overall guest satisfaction. Possess an in-depth knowledge of all service aspects and the ability to manage diverse service staff & provide clear daily direction of all processes.

Greater New York City Area

Responsible for preparing the hotel’s books for the day’s financial transactions. Manage the front desk during the night shift and attend calls on behalf of the company.Manage all the keys and employees during night time.Answering phones, booking reservations, responding to emails and electronic reservations, greeting guests upon entry to the hotel, checking in new guests, checking out guests, answering questions, and providing any necessary services to ensure a customer’s satisfaction.Manager On Duty (MOD) - Responsible for safety & emergency response, directly co-operating with the New York City Fire Department.

New York City

Developing and strengthening relationships with over 300 hotel sales partnersEnsure a year on year revenue growth in hotel concierge partnership sales for three main divisions of Twin AmericaMaintain a consistent and highly visible presence in all hotel tour sales desks for three main divisions of Twin AmericaMaintain a consistent sales call schedule that would allow me to visit over 100 hotels with a month’s time periodDistributed sales and marketing literature to hotel sales partners in order to ensure partners are up-to-date with product informationIncrease brand awareness and build brand image for three main divisions of Twin AmericaCollect and report information on competitive products and servicesResponsible for recruiting Call Centre Sales Agents and concierge agents for City Experts divisionResponsible for training all new Call Centre Sales AgentsResponsible for evaluating new and existing Call Centre Sales Agents Assist Call Centre Sales Manager in ensuring customers service level meet company standards

Dallas/Fort Worth Area

Provided leadership, direction, & training to staff through hands on operational management.Managed the overall daily operations – from staffing to inventory controlDevelop new business opportunities by maintaining excellent relationships with existing clients, catering partners, tour and travel operators, outside affiliates and civic organizations.Responsible for booking special events and ensuring great customer service was delivered upon execution