Oscar Duarte Email & Phone Number

Los Angeles, CA, US

-All Access Community: Lead the creation of the worlds only secure place for Enterprises to exchange tickets. - Salesforce - Responsible for the product development and management of the TicketManager for Salesforce native integration. - Information Security - Part of the Security Committee responsible for leading the Information Security program including.

- Led change management for the entire customer base; managed Customer education of industry changes and how to prepare for them- Customer Success Lead for customer E-ticketing process (assisting with the upload of over 1MM tickets)- Managed the day to day for top 50 accounts across the company and implementations.- Created processes and systems for.

Calabasas, California

- Managed relationship and program for our top international accounts; including payments and accounting. - Created new employee on-boarding processes for the application and role; lead large group trainings for customers and their employees- Created tools for importing data from competitors into the application

Santa Monica, CA

- Managed escalated Technical Support and Relationship issues by working with appropriate stakeholders across the organization- Developed a self-help wizard for employees to diagnose technical issues without the need to have prior training. Reduced open case rate by 8%. - Participated in Launches and planning of new features and products to minimize.

Greater Los Angeles Area

Assisted customers that were having technical difficulties in both English and Spanish with World Class Customer Support-Managed Calls, Chats and Emails-Created templates for emails for our Spanish Customers -Helped with the translation of the Self Help Hulu Site to enable customers to help themselves-Worked with the mentoring team to train aspiring.