Oliver Schramm Email & Phone Number

Frankfurt Am Main, Hessen, Deutschland

IT Service ManagementStrategic IT Service Portfolio Management- Managing the strategic portfolio service offering for all service lines- directing a cohorte of service portfolio managers to align business needs and service offerings- design of SLAs, OLAs,etc- Strategic design of digital portfolio management alongside the csdm model- strategic alignment of ITIL process deliveryStrategic development of the Service Now Platform- planning the roadmap and… Show more IT Service ManagementStrategic IT Service Portfolio Management- Managing the strategic portfolio service offering for all service lines- directing a cohorte of service portfolio managers to align business needs and service offerings- design of SLAs, OLAs,etc- Strategic design of digital portfolio management alongside the csdm model- strategic alignment of ITIL process deliveryStrategic development of the Service Now Platform- planning the roadmap and strategic roadmap for service now in the organization- eleviating the use of the platform from a generic ITSM tool to a real business enabling workflow operation platform- strategic planning and alignment of automation oportunities through legacy workflow program, integration hub, API usage, etc- Customer Expirience enhancements by enabling the use of EC Pro wihthin the organization and gaining the adoption of the use of SNOW- driving the adoption of AI technology through the use of predictive intelligence, process mining etc.ITIL Process and model fortification- Enabling MIM and PM processes through out the organization- modelling and design of ITIL processes throughout large business integrations and acquisitionsIT Risk Management- Establishing and managing the IT Risk Management office- reporting to senior leadership on IT Risks and drive mitigation- close collaboration with security and change/capacity planning- preventative action and proactive risk mitigation planning Show less

Global

- Global Sponsor Relationship Management- B2B IT Business relations- Marketing and Commercialization of IT Services- Global IT Program Leadership

Langen

Regional Wide Management and Controlling of IT Support and Operation Services

Langen, Hessen

- IT Project Management- Innovation planning, strategizing and evaluation of technology- Manufacturing of prototypes- business interface to technology innovation

Frankfurt Am Main Und Umgebung, Deutschland

- Managing a Sevice and Support Organization for EU, Asia and India- Managing a group of ~40 support engineers- Managing a a management team - Overseeing IT Operations for EU, Asia and India- Managing the Operational and Capital Budget for the EU Region- Vendor and Contract Management- Developing Strategies for IT Operations alongside common international standards - IT Security Management (in role of a Security Office Lead function)- Interface for IT to the… Show more - Managing a Sevice and Support Organization for EU, Asia and India- Managing a group of ~40 support engineers- Managing a a management team - Overseeing IT Operations for EU, Asia and India- Managing the Operational and Capital Budget for the EU Region- Vendor and Contract Management- Developing Strategies for IT Operations alongside common international standards - IT Security Management (in role of a Security Office Lead function)- Interface for IT to the Business- Managing Office moves and openings- Managing Acquisitions into the larger organization- Managing IT Projects- Data Protection Advisory Show less

Frankfurt Am Main Und Umgebung, Deutschland

- Management of Microsoft Exchange Environement- Migration from Novell Network to NT/Windows 2000- various office opening projects- generic Infrastructure management for various networks- build up of a support organization for the local region

Support and Customer Service for medical environements of various different offices and enterprises.Support of medical healthcare businesses, doctors and hospitals.Setup of medical imaging environements using various technologies such as like windows NT, 2000.Setup of Mail environments using MS technologies and Notes.Support of about 500 customers physically onsite and remote.

Road Support from Small to Medium and Large scale enterprises. Construction and setup of networks, Novell landscapes, windows NT environments. Customer support for any office technoliogy, wide spectrum of telecommunication support of small to large telephone systems.Integration of various platforms of servers and applications in bank environements.