Ose Edeawe-Daniel Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Attended to all tickets with urgency, ensuring cases were resolved accurately and in a timely manner.• Improved customer support for Intel by managing ad hoc projects.• Extracted data from multiple data sources to carry out analysis and create reports to improve data quality.• Effectively communicated with client (Intel) through discussions and presentations to understand their requirements and ensure right delivery of their expectations within the specified time for specific projects.• Improved data quality and reliability in the database by carrying out analysis (Data Cleaning, Power Query, Excel) to ensure partners are allocated the right benefits and entitlements.

Dublin, County Dublin, Ireland

• Receiving inbound calls from customers through a virtual call center, answering various questions.• Manage outbound phone calls in an efficient and timely manner.• Collating information from customers via these telephone calls. and updating system with same• Completing administrative tasks and entering the data collated using salesforce in a timely manner.• Ensuring that accurate records are maintained in the relevant systems.• Undertake onsite and online training as and when required.• Positively contribute to the Company’s objectives and targets.

Lagos, Nigeria

- Analyzed and monitored revenue collection, collection of charges and credit systems using Microsoft Excel and Tableau for visualization- Managed documentation of transaction data and ensured authorization and modification within approval limits.- Oversaw account processes and ensured complete data documentation in the database as well as tracking deferred documents for follow-up.- Recommended strategies and worked with fellow colleagues for achievement of best practice and market leadership within the operations unit.- Managed and developed key stakeholder relationships outside and within the organization - Drove the implementation of key operational process improvements required to improve overall business efficiency.- Monitored and analyzed sales growth with the use of Tableau for the banks products to customer in the branch by interpreting and processing daily records and results appropriately.

Lagos, Nigeria

• Inspected documentation of transaction data and escalated in cases of irregularities• Monitored audit items by ensuring compliance and following up with process owners. • Operational data entry and report generation • Worked on KYC (Know Your Customer) project, ensuring customers' data were up to date and in line with the company’s policy

Warri, Delta State, Nigeria

- Successfully planned and managed logistics for all trainings.- Developed and implemented processes to increase work efficiency- Prepared weekly and monthly reports of trainings for the Regional manager.- Ensured proper data management of customer data and training activities- Company representative to all clients who come for enquiries or business.

Warri, Delta State, Nigeria

- Managed Travels processes: Expatriate documentation, Visa , ticketing and hotel booking- Managed data of various company assets building Infrastructure, pool vehicles and office equipment and ensured proper database management.- Assisted In coordinating canteen operations, ensuring maintenance of proper structure and hygiene standards - Assisted in managing office consumable store; from preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions and proper disbursement.

Master'S Degree, Data Analytics

Modules - Business Intelligence & Business Analytics, Data Mining & Machine Learning, Database & Analytics Programming, Domain Application.

Bachelor Of Science (B.Sc.), Computer Science

Module: Introduction to Computing, Introduction to Software Packages, Information Technology: Design, Policy and Application, Information.