Oswaldo Grillo Email & Phone Number

San José, Costa Rica

San José, Costa Rica

I manage local/global reports, build user friendly reporting platforms for managers from various levels, program macros for easier extraction of data and to improve time efficiencies, maintain data bases with crucial operations data. I analyze data points and provide informed recommendations to various level managers and maintain/develop SharePoint, Power Bi, and SQL reporting.

Santa Ana, San José, Costa Rica

I handled calls where the user was a Chiquita employee. One of my duties was to help them with specific applications depending of the issue or area they belonged to.We fixed technical issues with switches, printers, handhelds and corporates devices.

I provide solution to AWS Customer when they have doubt about their bills, also investigate which resources are the ones which generates the charges. Once found, suggest the best solution for theirs problems.

Heredia, Costa Rica

I provide support to an application that automate tasks related to the processing of shipmentsfor both importation and exportation. It's used for critical daily warehouse operations acrossthe United States. Also for automated and on-demand document printing as required for UScostumers, airline carriers and related organizations.My support tasks are to apply SQL scripts provided and developed by a 3rd party, extractinformation from the Windows Server and use IIS service to ensure the correct functionality ofthe application. Also creating backups for the store procedures of the different databases whena release is going to be deployedWhen I started on this department the service wasn't organized due to bad management beforeme. One of the achievements was to restore all the service correct functionality, creating aticket opening service and making improvements to the customer service reducing the timeresponse for the user's requests.

San Jose, Costa Rica

Heredia, Costa Rica

My responsibilities in this role were to be the intermediate between the person who opens theemergency ticket and the solution support team that was going to resolve the issue.I got to resolve all the issues with the better metrics of the team and accomplish all the KIP

Heredia, Costa Rica

We supported all Americas and handled calls where the user was a DHL employee. One of ourduties was to help them with specific applications depending of the business unit were theybelonged to.We successfully migrated DHL Mexico service desk and I created templates and documentationabout the processes and application support

Heredia, Costa Rica

My task in this department was to contact customers to confirm that the shipment was receivedand verify the data entry in the system IBS (Tiny Term)Also, to handle data entry and user profile updates.

Heredia, Costa Rica

My task in this department was to contact customers to confirm that the shipment was receivedand verify the data entry in the system IBS (Tiny Term)Also, to handle data entry and user profile updates.