- Managed the project of becoming an Internet Service Provider within budget and time.- Planned, Designed and implemented hosted multi tenanted predictive dialer for call center environments within budget and time.- Upgraded the cloud platform both software and hardware within budget and time to achieve 300x IOPS and N+2 redundancy.- Negotiate terms and manage relationships with service suppliers such as Telstra, Optus, AAPT, Vocus and hardware suppliers.- Manage corporate projects delivering solutions within budget and time.- Heads the automation work in the internal operations continuously from order provisioning to fault handling by integrating the enablement platform, monitoring system and helpdesk.- Train internal staff and corporate customers about projects that I delivered.- Created internal CRM system.- Created internal call center solution.- Managed the project of Integrating the CRM and the call center solution.- Managed the project of integrating the CRM and the internal softswitch and billing platform.- Managed the project of integrating xero accounting system with internal billing platform to achieve 100% customer billing process automation.- Managed the project of automation of partner commission claiming approval process to achieve 100% automation.

- Plan, design, commission, configure and maintain the cloud platform across three data centres to host production servers.-Plan, design, configure and maintain multi-tenant hosted PBX platform.-Configure dynamic zero touch provisioning for hosted PBX platform so that the server does not store config files for phones instead creating them dynamically when requested by phones.-Configured and maintain monitoring server.- Configured and maintain the helpdesk system.- Creation of user, admin and technical documentation for each project.

- Plan, Design, Configure and Commission Corporate Data and Telephony solutions based on Cisco and Asterisk.- Act as the pre-sales Engineer for Data solutions. - Manage procurement of devices required for each project.

● Plan, Design, Configure, and Commission Corporate Telephony solutions based on Asterisk Technology, Cisco, Gigaset and Polycom Devices. ● Manage VoIP Projects from Order placement, Requirement Capture, Hardware Delivery up to Service Delivery. ● Liaise with Customer, End Users, Hardware suppliers, Upstream Carriers, Service Suppliers, Peers, Sales Team and the Data Service Delivery Team to provide a Flawless Managed Solution. ● Manage the VoIP Team for achieving Positive customer Feedback. ● Ensure that Service availability is no less than 99.95% per calendar month which allows for 21.6 minutes of service unavailability per month.

● Taking escalated Helpdesk tickets and identifying, troubleshooting and implementing fixes.● Supported Cisco and Mikrotik Routers, Switches and Firewalls.● Troubleshoot and fix issues in WAN technologies such as xDSL, ATM, SDH, DWDM, WiMAX and EoC by liaising with suppliers.● Supported and fixed issues of PBXs such as CUCM, UC and cloud based Asterisk● Responsible for Network Operations such as incident management and Network status update.● Act as the pre-sales Engineer for prospects with special requirements.● Train newly recruits for L1/L2 network support engineering.

● Supported customers regarding DSL related products, mobile broadband and VoIP.● Troubleshoot Access network related issues through helpdesk.● Project delivery of Cloud computing and virtualization.

Converging from PSTN switching to NGN Asterisk server development.Online Project handling software.OpenACS based on Tr-069 protocol to configure co-operate routers.