Provided tech support for thousands of employees internationally for Tyco and it’s various business units.• Identified and troubleshot issues with users over phone, through email and on-site walk-in• Implemented an information collaboration system to train new employees• Remotely installed, set up and maintained hardware and software for end users• Provided 24 hour 7 day a week On-call after-hour support as needed• Blackberry Activations• Activating Communicator• Adding or Removing Users or Machines to or from groups• AD Account Extension and Suspension• AD Unlocks• AD Password Resets

- Enters data from customers into various software programs- Provide excellent customer service at all times- Follow up to customer inquiries by taking specific action in a timely manner- Performs other related duties and assignments as required and as assigned by supervisor- Exercise retention efforts when appropriate- Work with confidential customer information- Problem solve to help customers resolve issues.- Participates in additional training courses.- Fields calls and web based service requests from customers- Thrives as a team player in a fast-paced, high-energy, change-oriented environment- Responsible for all customer inquiries and questions- Troubleshooting customer local environment to an extent - Troubleshoot software and system problems