As an Operation Supervisor at Toronto Marriott Markham for over a year, I've handled the responsibilities of a Front Office Manager. With 4 years of Marriott experience at Premium Classic properties in Canada and Sri Lanka, totaling 5+ years in the industry including training in front office and housekeeping, I've achieved milestones such as Leader of the Quarter, Associate of the Month and Outstanding Guest Service Awards. Additionally, I'm a recent graduate of Seneca College with 4 years of formal education in Hospitality and Tourism Management in Canada and Sri Lanka, complemented by a solid base in International Cookery and Food and Beverage from Hotel School.Few of my current job responsibilities and skills are,Manager on DutyManaging the department while HOD is awayMarriott Bonvoy ConnectorMaking the department schedule weeklyLeading associate interviews (Marriott Certified Interviewer)Orderings and Receiving (HotShop) Reviewing BSA standards and performing welcome audits Monitoring department upsells and enrollmentsSolving all the billing issues and other concerns front desk agents encounter daily at workMARSHA, Opera 5.6, GXP, In-Gauge Volunteering Heatwave Beach Volleyball - Fundraiser for Sick Kids Foundation in Summer 2023Coldest Night of The Year - Fundraiser and Walk for Homeless in February 2024