Omar Shariff Email & Phone Number

Irvine California

• Experienced project manager with multiple years of success leading all phases of diverse technology projects and business analysis experience• Business strategist; plan and manage multi phased projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.• Leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.• Utilize project management methodologies to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

Overland Park, Kansas

• Created resource requirement and utilization models tracking call center employee performance • Managed a project team implementing Interactive Voice Response (IVR) technology for collection activity across all Dex One markets• Created a systematic solution available to all Dex One employees identifying minimum advertiser renewal requirements• Managed a team of business analysts creating a systematic solution that compares all new customers against the database of existing Dex One advertisers to minimize bad debt exposure • Responsible for identifying process improvement opportunities and respective recommendations to department managers for increased efficiencies using lean six sigma concepts• Created a systematic solution to flag all customers exceeding credit policy thresholds while eliminating the need for manual reporting• Created a systematic process to track the work performed by the credit teams including implementation of metrics• Review and validate processes including maintaining resource models for all functional teams

Overland Park, Kansas

• Determine best practice, recommend solution to management and implement a common process across all foot prints• Project manager for the successful implementation of the print, paper and eBill vendor• Led a project team of eight Senior Business Analysts in defining the organizational requirements for variable term contract advertisers

Overland Park, Kansas

• Performed numerous analysis and customer profile evaluations to determine credit risk• Member of eight person team that helped identify the current state of digital product offering• Generated credit process flow charts for all department processes for cross-training employees and documentation for senior management

Overland Park, Kansas

• Generate renewal and increase reporting throughout sales canvass• Review and approval of credit applications• Assist the sales organization via review of advertiser’s portfolio and determine credit requirements