Oshean Harendra Email & Phone Number

Melbourne, Victoria, Australia

1. Deploy, configure, and maintain the SCOM (System Center Operations Manager) and Squared Up monitoring tool set to monitor our infrastructure effectively.2. Develop and implement monitoring strategies, best practices, and procedures to identify and resolve potential issues before they impact system performance or availability.3. Monitor the performance, capacity, and availability of servers, networks, databases, applications, and other critical infrastructure components using SCOM and Squared Up.4. Analyze monitoring data and alerts to identify trends, troubleshoot problems, and proactively recommend solutions for improving system performance and reliability.5. Collaborate with cross-functional teams to define and establish monitoring thresholds, policies, and response actions to ensure effective incident management and resolution.6. Conduct regular health checks and performance assessments of the infrastructure to identify bottlenecks, inefficiencies, and opportunities for optimization.7. Maintain up-to-date documentation, including monitoring configurations, standard operating procedures, and troubleshooting guides.8. Participate in on-call rotations and respond to critical incidents promptly, taking appropriate measures to mitigate risks and minimize downtime.9. Stay current with emerging technologies, industry trends, and best practices related to infrastructure monitoring and management.

Melbourne, Australia

Maintain and Expand Solarwinds Monitoring platform at Tabcorp.1. Consolidate many Solarwinds instances into one global instance.2. Consolidate other monitoring systems which does the same task but expensive, into Solarwinds to reduce the cost and give single pane of glass across the infrastructure.3. Building Dashboards for special events.4. Spearheaded the design, implementation, and maintenance of comprehensive monitoring systems, ensuring proactive identification of performance bottlenecks and potential issues.5. Collaborated with cross-functional teams to define monitoring requirements and develop monitoring strategies aligned with business objectives, resulting in increased system reliability and reduced downtime.6. Conducted regular audits of existing monitoring tools and identified opportunities for enhancement, leading to a streamlined monitoring environment and improved data accuracy.Provided expert guidance and support to IT teams, offering troubleshooting assistance, resolving critical incidents, and optimizing system performance.7. Developed and implemented effective monitoring policies, procedures, and documentation to ensure compliance with industry regulations and company standards.

Melbourne, Australia

Level 1,2 & 3 Support for few clients in Victoria

Melbourne, Australia

• Provide 1st and 2nd level support for requests received by phone, email and in person.• Make initial diagnosis of routine problems, with limited direction, using set procedures. Advise on or apply known solutions, including documenting problems, progress checking, and escalation to ensure resolution of problems for users • Identify operational problems and resolve or escalate as appropriate to minimize service interruptions • Put Monitoring in place to minimise production down time.• Undertake scheduled operational procedures and maintenance activities in line with operational expectations and service levels to support business operations • Assist in the review and redesign of processes or procedures, to improve team productivity or efficiency • Maintain and operate plans and schedules to ensure business data and output is processed • Undertake allocated operational tasks from more senior colleagues and execute them using available guidance, when required• Biz-talk Administration• Process Automation• SysAid Service Desk tool Administration• Zenoss administration and Maintenance

Melbourne, Australia

Bachelor'S Degree, Networking And Security

Education record