Peter O Shea Email & Phone Number

As a Service Delivery Manager at Abtran, I am responsible for overseeing the delivery of high-quality services to a diverse range of clients, ensuring operational efficiency, customer satisfaction, and continuous improvement. I have more than two years of experience in this role, and over 30 years of experience in the aviation industry, where I held various managerial positions at Aer Lingus.My core competencies include stakeholder engagement, conflict management, employee relations, health and safety compliance, budget control, talent and performance management, and leadership, training, and mentorship. I have a proven track record of driving exceptional operational management, process improvement, and transformation, by aligning KPIs with company targets, client needs, and staff performance. I am passionate about enhancing productivity and positively impacting overall business performance. I hold a Project Management Certification from ETP, and a Leadership Development Certificate from LinkedIn. I have proficient knowledge in Microsoft Office Suite, and excellent communication, organizational, problem-solving, time management, and interpersonal skills.