Oshea Smith Email and Phone Number

• Review and interpret incoming Freedom of information Act (FOIA) requests to determine appropriate actions to ensure reasonable, properly documented searches are conducted for responsive records and any other division or agency are properly assigned.• Makes determinations about disclosures, issuance of denials, redactions and access to Agency records using record management software such as relativity/CMRS to search and review digital records.• Collaborates with legal counsel to draft responses to inquiries from external stakeholders regarding the agency's handling of sensitive personal information or litigation filed under the Privacy Act.• Applying redactions to records using Adobe, FOIA Express or similar redaction tool to excise information from records and annotate the appropriate FOIA exemptions code near the redacted material.• Assist in coordination of FOIA requests with congressional and court-ordered record productions while serving as a liaison to external FOIA requesters and internal Department employees in resolving issues related to FOIA requests, processes, or procedures.• Delivered comprehensive trainings on FOIA regulations and procedures that utilize different programs to assist in navigating complex information requests effectively.• Facilitated the switch to an online tracking system using Microsoft Planner to track the process of each FOIA request and provide simple overview for management.• Implemented lean management system to increase efficiency in FOIA responses which resulted in zero late FOIA requests and an increase in FOIA response times by 30%.

• Provides reference service by searching for, refiling, or interfiling records in simple or self-indexing filing systems. • Investigates missing, conflicting, fire destroyed, damaged or erroneous data• Analyzes inquiries related to military records• Examines records or alternate sources for availability of information• Works in all instances to provide timely, high-quality customer service• Reviews a large variety of highly sensitive requests and retrieve request • Joins in team building sessions and activities providing feedback to continuously improve quality based work• Trains new hires on standard duties including filing, record examination, box maintenance, auditing, and record locating software• Assists in the accomplishment of physically loading and unloading containers of records, arranging records, shelving records in accordance with approved plans, accessioning and disposing all record types, moving blocks of records from one area to another, and removing containers of records from the shelves in accordance with approved plans.• Provides technical assistance to lower grade employees (GS-1 and GS-2).• As an auditor I helped to create, implement and monitor the first Records Retrieval Branch audit process for records

• Performed register duties• Trained employees on cashiering software and inventory network system• Stocked and recorded inventory • Briefed management on sales, package status, and consumer reports• Provided excellent customer service/greeted customers/ conflict resolution• Sorted and retrieved layaways• Placed products as well as ensured store was presentable for customers