Osheiza Umar Email & Phone Number

United Kingdom

Alberta, Canada

● Developed interactive and clear dashboards in Excel using pivot tables, pivot charts, COUNTIF, VLOOKUPs, and INDEX MATCH, among others, to ease clients’ understanding. ● Performed ETL processes on client data sources and applied SQL queries to identify trends and obtain insights into operational and procedural improvement● I Transform business requirements into actionable insights using SQL to Extract, Transform, and Load (ETL) data into report-ready formats. ● I Created data… Show more ● Developed interactive and clear dashboards in Excel using pivot tables, pivot charts, COUNTIF, VLOOKUPs, and INDEX MATCH, among others, to ease clients’ understanding. ● Performed ETL processes on client data sources and applied SQL queries to identify trends and obtain insights into operational and procedural improvement● I Transform business requirements into actionable insights using SQL to Extract, Transform, and Load (ETL) data into report-ready formats. ● I Created data dashboards, highlighted triggers and constraints, and performed reviews to ensure database consistency and information integrity● Visualized company’s data using power BI and gave actionable insight to managers and decision makers that they were able to make informed decisions that eventually boosted revenue. Show less

Nigeria

● Designed interactive dashboards in Power BI to monitor sales trends, enabling leadership to identify new revenue opportunities and achieve a 20% revenue increase.● Collaborated with cross-functional teams to develop data-driven strategies, improving customer retention by 15% and aligning initiatives with business goals.● Conducted financial and operational trend analysis using SQL, improving sales forecasting accuracy and boosting productivity by 18%.● Resolved data… Show more ● Designed interactive dashboards in Power BI to monitor sales trends, enabling leadership to identify new revenue opportunities and achieve a 20% revenue increase.● Collaborated with cross-functional teams to develop data-driven strategies, improving customer retention by 15% and aligning initiatives with business goals.● Conducted financial and operational trend analysis using SQL, improving sales forecasting accuracy and boosting productivity by 18%.● Resolved data inconsistencies within unstructured datasets, enhancing data reliability for strategic decision-making.● Partnered with Data Engineering teams to implement reporting solutions that streamlined processes and improved decision-making efficiency.● Presented insights through data storytelling, enabling faster, more informed decisions across leadership and operational teams. Show less

Katsina State, Nigeria

●I maintained an up-to-date database in Excel, both online and offline, tracking the company’s products and stock availability.● Conducting in-depth analyses of product performance metrics, I identified trends, patterns, and insights that supported product improvement initiatives. My analysis and recommendations led to a 25% increase in product adoption through data-driven insights and targeted feature enhancements based on user behavior.●In collaboration with the product manager and… Show more ●I maintained an up-to-date database in Excel, both online and offline, tracking the company’s products and stock availability.● Conducting in-depth analyses of product performance metrics, I identified trends, patterns, and insights that supported product improvement initiatives. My analysis and recommendations led to a 25% increase in product adoption through data-driven insights and targeted feature enhancements based on user behavior.●In collaboration with the product manager and stock controllers, I conducted a cohort analysis that revealed an opportunity to reduce redundancy in under performing products and increase demand for fast-moving items, generating an additional N6,000 in revenue. ●I identified and addressed critical user pain points through performance analysis and feedback loops.●I improved customer retention by 20%. I also established a standardized KPI tracking system, enhancing product decision-making processes and increasing overall product efficiency by 15%. Show less

Lagos, Lagos State, Nigeria

● Analysed customer behaviour data to identify key trends and pain points, enhancing customer experience and satisfaction by 15% through tailored solutions.● Developed data-driven campaigns in collaboration with cross-functional teams, improving customer retention by 15% and overall service delivery.● Monitored and reported on key customer service KPIs, identifying inefficiencies and implementing process improvements that enhanced overall service performance.

Bachelor Of Science (B.Sc.), Masters In International Affairs And Diplomacy

Bachelor Of Arts (B.A.), French