Oshin C. Email & Phone Number

Toronto, Ontario, Canada

Canada

- Clients : Municipalities within Counties - Haldimand, Stratford, Georgina, Lac Ste. Anne, Yellowhead, Norfolk, Mission, Georgina- Tools Supported : Salesforce, Worktech Pearl, Worktech 6, SQL, OneNote, other internal Public Works Management and Administration related tools- "Trusted Advisor” for partnering with Clients, Vendors and Project Teams on various programs and projects- Participated and delivered new methodologies(agile) to enhance overall customer experience- Offered development opportunities and promoted internal services to existing and new customers- Provided professional services to wide range of clients ranging from non-tech to tech savvy resources- Assisted with discovering, configuring, validating, testing, providing training, assisting with Go-Live phases and post implementation warranty support

Toronto, Canada Area

- Client : McDonald's Canada - Retail and Corporate office deployments - Tools Supported : QuickBase, Oracle EBS V12, Confluence, Tableau, MIS, Planview- Held accountable for defining the projects objectives, goals, client requirements, budget, resource allocation, risks, tracking project expenses and reporting to management.- Responsible for initiating, providing scheduled start dates to manufacturing for planning and hardware equipment build schedules for over 300 McDonald's locations in Canada- Held responsible for answering client queries via email, and phone calls professionally in timely manner- Managed all date changes to Target Finish Dates and Scheduled Start Dates and Project Scope -Includes accessing impact of changes on triggering product to manufacturing, releasing through transportation, and assuring resources are scheduled- Worked with subject matter experts (Project Managers, Techs, Subcontractor, Sales, Professional Services, Managed Services etc.) to coordinate internal resources and requirements- Scheduled and chaired weekly meetings to complete new order review and ensure latest data, reports, and schedule is available in Confluence- Maintained Target Finish Date and Schedule Start Dates to provide a 90 day rolling forecast to meet revenue goals

Mississauga, Ontario

- Clients: Government of Ontario, ITS, CCM, CAMH, DuPage Medical group- Tools Supported : ServiceNow, JIRA, BMC Remedy, CMBD, Citrix, Clarity- Owned major incidents, worked with support teams to restore the impact on client services, chair the bridge conference calls, documented all actions towards resolution, derived RCA to closure- Technical knowledge to evaluate problem tickets and coordinate within service level agreement time-frames, and as needed escalated to appropriate support personnel- Worked with vendors to support business case development (consistent with technology requirements and guidelines) including benefits identification, RFP's and service level agreements- Facilitated resource engagements and applicable escalations to management either internally or externally on Projects, Incidents, Service requests, Problems, and Changes requests

Brampton, Canada

- Clients : BVD Petroleum and Loves' travel stops (Canada & US)- Tools Supported: Microsoft Office, Outlook, T-check, SiteConnect- Administration on Active Directory, team viewer and Microsoft Exchange- Provided knowledgeable customer support and troubleshooting with fuel cards and usage guidelines- Delivered exceptional onsite customer service and educated customers in realizing benefit of products and services of the company- Worked in fast paced and tight deadline environment by taking phones calls, resolving issues and preparing orders for cash services at the same time maintaining customer excellence- Prepared daily cash orders, activated accounts, issued T-checks and processed reports in a timely manner

Brampton

- Clients : DynaCare Health Care Professionals, Muti-site health care organizations- Supported Tools : Incident Monitor, MS Suite, AS400, Sharepoint- Delivered first level and second level support to business users and clients by troubleshooting, resolving and involving third level support as required in order to address application errors, data discrepancies, and queries matters- Supported business applications such as Outlook, Active Directory Domain Services, Incident Monitor, AS400, MS Office applications- Created, updated and resolved the addressed issues in the form of tickets, emails and phone calls for internal and external users as well as clients- Monitored application systems by regular scrutiny of reports from alert systems, note problems and identified performance trends; making recommendations on possible solutions to address identified issues- Reviewed application configurations and made recommendations on new configurations as well implemented new features in order to ensure application usage is optimized

Brampton, Ontario, Canada

- Promoted high quality retailing standards and marketed premium brands by using profitable sales strategy- Managed stock levels and kept the track of inventory on weekly and monthly basis- Handled transaction payments for goods and services; deposited large cash amount bills in safe box- Resolved customer complaints and problems focusing on retaining the business- Greeted customers friendly and assisting them with complete product information and demonstration- Trained newly hired employees to perform in accordance to company’s mission- Provided feedback to supervisors to increase performance according to changing marketing trends

Brampton, On

- Provided Tier 1 technical support for hardware, software, network and operational issues to all the employees and students via phone, email or workstation visit- Managed, monitored and troubleshooted computers systems, printers, scanners, LAN/WAN and other IT infrastructure related issues- Assisted senior technicians with new hardware/software upgrades in labs

- Tested electronic products to ensure device is securely wiped out physically and electronically- Tested electronic products to accurately determine whether a unit is defective or operational- Material handling responsibilities and other accountability task or projects as assigned or required - Assisted with other technical service duties as necessary- Managed, backed up and saved records onto the database to keeping track of devices being tested

Computer Networking And Technical Support, Computer Systems Networking And Telecommunications

Bachelor Of Computer Applications, Computer And Information Sciences And Support Services