Jon Osif Email & Phone Number

Mechanicsburg, Pa, Us

Mechanicsburg, Pennsylvania, United States

Etters, Pa

I am responsible for testing software releases for the Rite Aid retail chain and ensuring relases have no negative impact on chain wide day to day operations. In order to do that; I need to:· Develop testing strategy and user acceptance testing plans· Prioritizes test scenarios and executes according to plan· Develops and documents step-by-step test cases based on the software requirements elicited by business analysts and software developers· Develops test scripts to automate manual repeatable time intensive tasks· Identifies, logs, and tracks defects· Provides reporting on defect tracking and escalates technical issues as needed· Follows standards in accordance with company policy and regulation

Mechanicsburg, Pa

Receive inbound calls from Rite Aid Field techs calling for assistance with pharmacy, front end, and office equipment.Receive inbound calls from vendor technicians running into software issues or checking network status of a device (higi, Daktronics/EMC sign, phone/fax systems) (vendors: SmartTemps, CrossCom, Higi, Daktronics).Accept transfers from our Tier 1 team for issues that fall outside of their scope of support.Accept Priority 1 transfers from Tier 1 in the event of a down store or pharmacy, and work with our NOC team in the event of the priority 1 being caused by network equipment, telco issues, or problems with other communication services (satellite or DSL outages).Priority 1 Page a field tech in the event a piece of physical equipment is causing the down store statusWork with pharmacies when they are having problems with single prescription issues caused by software and user errors.Correct Software Errors in Scriptpro (automated dispenser) cause by either calibration issues, barcode reader problems, RX Database backup issues.Correct Store Database issues.Resolve Drawer Reconciliation, Variance, and Business Day Report Transmission issues.Identify and Transfer any issues that fall out of the scope of Teir 2 to Tier 3, (Failovers, Store Recoveries, stuck prescriptions, ipad reloads, issues related to ongoing known issues, etc).

Etters, Pa

Involved in testing project for roll out of new POS software (Beanstore); submitting software defects, and troubleshooting possible issues that cause issues with the software that are related to the functionality of the Beanstore(PCMS) Point of Sale software.Write/run/schedule test plans using HP Quality Center ALM and execute for initial testing and submitting defects with all screenshots, error messages logs, and step by step process of how the defect occurred.Update and change test plans as needed for testing in line with continual updates as well as regression testing.Take part in Disaster Recovery drill to verify company can return to functionality quickly after a company wide cataclysm.

Mechanicsburg, Pa

Service and troubleshoot incoming technical issues for hardware and software relating to the day to day functions of all retail locations across the U.S.

Camp Hill

Assist Members and Providers with questions about medical and prescription benefits, claims, payments, coordinate benefits and any other questions and concerns they may have.

My responsibilities as a tech lead were to act as an advanced trainer for the tier 1 and 2 representatives, and assist in troubleshooting and navigating network equipment.Leads were also responsible for ensuring that both scheduled and unscheduled outages were posted as soon as the alert was received as well as researching possible outage patterns.Finally, it was required that we contact our engineering groups and field supervisors to ensure single and multi-customer issues were resolved in a timely manner when the fault was on network equipment and not customer equipment.

The day to day responsibility was to resolve Internet connectivity issues affecting customers, escalate issues to tech leads when necessary, and dispatch technicians when customer is experiencing line issues.

Bachelor Of Science (B.S.), Information Technology

Activities and Societies: Dean's List Summer 2014, 3.9GPA

H.S Diploma, Data Processing