Osinachi A.E Email & Phone Number

• Configuring, maintaining, and optimizing Atlassian suite applications, particularly JIRA, Confluence, and Jira Service Desk.• Managing user permissions, workflows, and customizations to meet organizational needs and best practices.• Building project dashboards based on stakeholders’ recommendations.Creating and customizing dynamic forms.• Collaborating with various teams to understand requirements and providing technical support and training.• Staying informed about new features and updates, implementing them as appropriate to enhance productivity.• Ensuring smooth operation of Atlassian tools to empower teams to work effectively and collaboratively.

London, Ontario

• Collaborated closely with cross-functional teams to understand their needs and implemented tailored solutions to address specific business requirements.• Oversaw the configuration, maintenance, and optimization of Jira Service Desk, facilitating smooth ticket management and customer support processes.• Managed user access and permissions, as well as customized workflows and automation rules to enhance efficiency and ensure adherence to service level agreements.• Provided comprehensive training sessions and ongoing support to users, empowering them to leverage Jira Service Desk effectively for resolving customer inquiries and issues.• Proactively explored and implemented new features and updates to improve the functionality and performance of Jira Service Desk, contributing to the overall enhancement of service delivery and customer satisfaction levels.• Regularly reviewed and analyzed service desk metrics and performance data, identifying areas for improvement, and implementing optimizations to drive operational excellence.• Contributed to the development and documentation of standard operating procedures and best practices for Jira Service Desk administration, ensuring consistency and reliability across the organization's support operations.

Cambridge, England, United Kingdom

• Administered Jira Service Desk and Jira Software, including configuration, maintenance, and optimization.• Managed Jira Service Desk for efficient ticket management and customer support processes.• Utilized Jira Service Desk and Jira Software to track and resolve customer inquiries and technical issues.• Collaborated on data-driven strategies for process optimization, enhancing customer experiences, and identifying growth opportunities.• Conducted data quality assurance, including collection, validation, and cleansing from various sources.• Utilized Tableau for visualizing data and communicating insights to support decision-making.• Built tools to improve workflow efficiency and processes.• Conducted data analysis to establish trends and drive growth insights.

Nigeria

• Used data statistical tools (Excel, SPSS and R) to analyse data.• Provided visualization of analysed data to medical practitioners.• Research project planning, participant recruitment, data collection and analysis.

Certificate, Data Analysis

Doctor Of Philosophy - Phd, Public Health

Master'S Degree, Public Health

Bsc, Biomedical Science