Osiris C. Email & Phone Number

Fort Meade, Maryland, United States

Leading two complex UX design and AEM development teams.Defining the scrum process for the joint organization.Onboarding developers and fostering a smooth work enviorment Implementing Jira and Confluence instances for two organizations.Working closely with product owner and program manager to discuss effective action itemsEnsuring functionality is developed and demoed every sprint.Building measuring metrics for product owners, executives and development leaders to collaborate and communicate.Ensuring functionality is developed and demoed every sprint.Conducting daily stand ups and various scrum ceremonies between two organizations.Conduct high level grooming sessions and refinements to ensure clarity and commitment Bringing two different organizations teams together on JIRA boards.

Chantilly, Virginia, United States

Facilitating Art Trains, PI Planning, Sprint Plannings and Product Backlog Refinement.Facilitate effective ceremonies, such as daily stand-ups, sprint reviews, and retrospectives, promoting transparency, collaboration, and continuous improvement.Creating and presenting PI, Sprint plans to Government Officials and Company Executives across all ART trains.Leading and Motivating a complex 16+ Man joint software development team & deployment team.Increased sprint productivity by 30% by coaching and enforcing the agile mindset.Monitoring individual and team objectives through ELM, Jira and Kanban tools.Played a key role in driving the adoption of agile methodologies across the organization, fostering a culture of continuous improvement and collaboration.Collaborates with clients or end users to understand business requirements and Manages risk tracking process.Following up with submitted ServiceNow tickets and reporting any changes.Motivates teams to perform and ensures team members are collectively responsible for all aspects of the committed work.Hold individual team members accountable and encourage teams to be more efficient .Connecting with multiple agencies (Deloitte, Peraton, Integral) teams to discuss project plans.Leading daily stand ups and making sure all work is being completed within a timely manner.Assess risk, dependencies and impediments across all teams to prevent slowing and increase productivity to meet objectives.Acts as a liaison between development teams and product management, ensuring that appropriate project process is made.Provides technical, administrative, and operational management to assigned projects or task(s), including contract and subcontractor management.Analyzes and provides feedback to RTE’s and GTM’s to ensure that the projects are progressing properly.

Maryland, United States

Led training sessions and workshops to educate teams on agile principles, practices, and tools, resulting in improved productivity and efficiency.Held daily standups to converse and view the progress of outstanding tickets.Tracking work and taking metrics through Kanban and Jira Taught a team of 13 analysts about agile framework and efficient scrum business practices.Maintained and Monitored metrics and workflows through kanban and JiraMaintained and closed out tickets through ServiceNow Displayed and promoted exceptional client service skills and knowledge to identify complex problems , come up with software/hardware solutions.Connect with International EU program managers to assist with technical software issues, and distribution metrics.Manage work orders through serviceNow and other help desk ticketing systems.Utilize service management tools to provide technical support to users,desktops, laptops, mobile devices, printers, scanners, fax machines and their respective software applications.Monitor Amazon AWS support and system administration.Analyzes and provides feedback to management to ensure that all Service Level Agreements (SLAs) are met on all assigned tickets.Led large-sized projects, including this year's Beijing 2022 Olympics broadcasting schedule

Maryland, United States

Helped facilitate the development of iOS14 and iPad OS14Facilitate effective ceremonies, such as daily stand-ups, sprint reviews, and retrospectives, promoting transparency, collaboration, and continuous improvementHeld each developer accountable for individual and team collaborationsConducted and led training sessions that include demonstrations, participant interactivity, reinforcement discussions, and hands-on exercises.Consistently meeting with clients and team members to plan / implement hardware requestsUpgrading clients iMacs and Macbooks to the latest operating systems Handle purchasing requests for Genius Bar IT troubleshooting equipment.Assisted in recording breaking profits while maintaining the highest individual NPS score in the store 2020-2021.Adapted and multitask in a challenging and fast paced environment.Informed users and staff on apps and products, “advising them on best practices”. Ensured all developed material is following established policies and standards.

Fort Meade, Maryland, United States

Perform, monitor and coordinate physical supply-chain management activities related to the movement of storage IT hardware. Report missing hardware to the unit commander, connect with NSA asset protection teams.Assisted in distributing DISA’s Microsoft windows 11 Security Technical Implementation Guide.Utilized Radio Frequency Identification (RFID) to oversee assets enroute to neighboring and out of state units. ● Led small- to medium-sized teams focused on software / hardware distribution, organization, control, integration. ● Responsible for receiving and inspecting all incoming and outgoing IT assets. ● Assisted with external soldier support, including ArNet Onboarding, ArNet Management, and outreach services to promote . participation, communication, and collaboration. ● Planned, coordinated, and facilitated two technical conferences annually.

Certified It Technician, Information Technology, E-4

Cyber/Electronic Operations And Warfare, E1-E4

Highschool Degree, Computer Systems Networking And Telecommunications, 3.4

Activities and Societies: Lacrosse Team, Choir, A.V.I.D, US Army