Osiris Rivera Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Member Relations Management: Serve as the primary point of contact for member inquiries, concerns, and feedback. Address issues promptly and professionally to ensure high levels of satisfaction.Onboarding & Engagement: Oversee the onboarding process for new members, ensuring a smooth and welcoming introduction. Develop and implement strategies to maintain member engagement and retention.Program Development: Design, coordinate, and execute member-focused events, workshops, and activities. Collaborate with team members to create engaging programs that meet members' needs and interests.Feedback & Improvement: Gather and analyze member feedback through surveys, interviews, and direct interactions. Use insights to recommend improvements and enhance the member experience.Communication: Maintain clear, consistent, and positive communication with members through various channels, including email, phone, and in-person interactions.Administrative Support: Perform administrative tasks such as managing member records, preparing reports, and maintaining accurate documentation of member interactions and program outcomes.Collaboration: Work closely with other departments to ensure that member needs are met and to align member experience initiatives with overall company goals.

San Diego County, California, United States

Greeting patients and their caregivers on arrival.Collecting information such as patient details, medical history, billing, and insurance information, etc.Preparing patient admission and discharge documentation.Entering information into databases and maintaining accurate records.Relaying information to relevant staff members.Informing patients and their caregivers of hospital procedures, policies, and protocols.Providing patients with billing and payment information.Dealing with patient questions, concerns, and issues.Performing general administrative tasks.EPIC QUALIFIED

San Diego, California, United States

Prepare alcohol or non-alcohol beverages for bar and restaurant patronsInteract with customers, take orders and serve snacks and drinksAssess customers’ needs and preferences and make recommendationsMix ingredients to prepare cocktailsPlan and present bar menuCheck customers’ identification and confirm it meets legal drinking ageRestock and replenish bar inventory and suppliesStay guest focused and nurture an excellent guest experienceComply with all food and beverage regulations

San Diego, California, United States

Exceeding managing patient flowScheduling / cancelling appointmentsInsurance knowledgeableNew hire traineeFront deskHigh call volume experienceMedical chart prep

Chula Vista, California, United States

Managed 5+ locations and staffingSlashed every monthly sales goals with an average of 85% and above expectationsRecruiting, training, and leading Sales Representatives and Account Managers.Building and sustaining solid relationships with both existing and potential customers.Providing regular feedback to the Regional Sales Manager on company marketing and product development needs as well as pricing recommendations.Developing and managing effective sales strategies to maximize company sales and profitability.Conducting employee evaluations and suggesting improvements as required.Researching and monitoring market trends, competitors' sales activities, and consumer needs.Completing sales reports and submitting them to upper management for review.Analyzing sales metrics and market trends to adapt or modify sales strategies and approaches accordingly.Assisting in the development of marketing campaigns that are designed to expand brand recognition and highlight the benefits of company products and services.

Education record

Communications