Osiris Callahan Email & Phone Number

Rochester Hills, Michigan, United States

Guadalajara Area, Mexico

• First point of contact for regular, on-going customer accounts and Tier 1 customers.
• Resolves operational issues that may arise from the end-to-end sales process (contracts, returns, and quotes, pricing, and financial post- sales programs).
• Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
• Acts as a point of contact for a specialized topic (contracts, quotes, special pricing) and trains team members.
• Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
• Represents team as a subject matter expert on internal processes to other functions and organizations.

• Leadership role in absence of Supervisor/Manger
• Training of fellow team members
• Work on special projects with a focus on operational excellence
• Manage customer safe passage process and associated documentation
• Supports assigned sales team in all phases of the sale including: quote process, order tracking, purchasing, delivery and backlog.
• Order management in ERP System SAP

Zapopan Y Alrededores, México

• Customer Service Specialist for 3 Tier 1 projects in Americas & Asia Regions
• Creation, process and management of orders through ERP System Baan V and Command Center Program
• Revision of purchase orders to ensure the data integrity and reach out to the buyers in order to resolve any discrepancies
• Analysis of Customer’s supply and forecast signals to provide status identifying the order method of the part numbers (Full LT/CRP/Back to Back)
• Oversee Customer purchase orders, to secure the confirmation of the delivery date through EDI signals
• Work with planning and purchasing teams to expedite critical materials to close the gaps on Customer’s supply

Zapopan Y Alrededores, México

• Process purchase orders to ensure the data integrity and reach out to the buyers in order to resolve any discrepancies
• Oversee Customer purchase orders, to secure the confirmation of the delivery date through EDI signals and ERP System
• Work with planning and purchasing teams to expedite critical materials to close the gaps on Customer’s supply
• Ellaborate Error Queue Order Report to identify purchase orders with MPN issues for all the inside sales specialists
• Negotiation with the customer over expedites, push outs, cancellations and urgent deliveries of the POs.
• Follow up on the shipments with the areas involved (planning, traffic, warehouse and Transportation) to accomplish the committed date to the customer in timely manner.

Guadalajara Y Alrededores, México

• Sending of RFQs and price negotiation with multiple international vendors and suppliers to reduce costs
• Analizing, managing and collecting of large databases of suppliers to assign Quarterly award to cover customer’s demand through Global Award System
• Managing and updating of Supplier Line Card and Approved Vendor List
• Main support for Global Commodity Manager on daily basis activities

Zapopan Y Alrededores, México

-Educational Representative for Universidad de Guadalajara-Ed Workshops-Demos-Research and Investigation of different apps, tools and programs to support facultyand students in their daily activities - Back to School Massive Event Support

Guadalajara Y Alrededores, México

• Ellaborated daily data reports and metrics of the daily attended cars
• Answered customer calls, solved their inquiries and scheduled appointments
• Organized, modify and stored forms and files

Bachelor'S Degree, International Business

Diplomatura, Psicoterapia Breve Y De Emergencia

American English And Culture Program, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Advanced Level

Project Management Summer Course, Project Management

Project Management Summer Course