• First point of contact for regular, on-going customer accounts and Tier 1 customers.• Resolves operational issues that may arise from the end-to-end sales process (contracts, returns, and quotes, pricing, and financial post- sales programs).• Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.• Acts as a point of contact for a specialized topic (contracts, quotes, special pricing) and trains team members.• Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.• Represents team as a subject matter expert on internal processes to other functions and organizations.

• Leadership role in absence of Supervisor/Manger• Training of fellow team members• Work on special projects with a focus on operational excellence• Manage customer safe passage process and associated documentation• Supports assigned sales team in all phases of the sale including: quote process, order tracking, purchasing, delivery and backlog.• Order management in ERP System SAP• Provides standard quotes with price and availability and other customer required information prior to purchase.• Refers complex orders to appropriate sales team member providing details of unique customer requirements.• Investigates inventory stock shortages on products ordered by customers, initiating corrective action as needed.• Coordinates the substitution of parts as authorized by sales personnel or solutions provider.

•Customer Service Specialist for 3 Tier 1 projects in Americas & Asia Regions• Creation, process and management of orders through ERP System Baan V and Command Center Program•Revision of purchase orders to ensure the data integrity and reach out to the buyers in order to resolve any discrepancies• Analysis of Customer’s supply and forecast signals to provide status identifying the order method of the part numbers (Full LT/CRP/Back to Back)• Oversee Customer purchase orders, to secure the confirmation of the delivery date through EDI signals• Work with planning and purchasing teams to expedite critical materials to close the gaps on Customer’s supply• Ellaborate Error Queue Order Report to identify purchase orders with MPN issues for all the inside sales specialists • Negotiation with the customer over expedites, push outs, cancellations and urgent deliveries of the POs.• Follow up on the shipments with the areas involved (planning, traffic, warehouse and Transportation) to accomplish the committed date to the customer in timely manner.• Electric components, capacitors and semiconductors.

• Process purchase orders to ensure the data integrity and reach out to the buyers in order to resolve any discrepancies• Oversee Customer purchase orders, to secure the confirmation of the delivery date through EDI signals and ERP System• Work with planning and purchasing teams to expedite critical materials to close the gaps on Customer’s supply• Ellaborate Error Queue Order Report to identify purchase orders with MPN issues for all the inside sales specialists • Negotiation with the customer over expedites, push outs, cancellations and urgent deliveries of the POs.• Follow up on the shipments with the areas involved (planning, traffic, warehouse and Transportation) to accomplish the committed date to the customer in timely manner.• Analysis of Customer’s supply and forecast signals to provide status identifying the order method of the part numbers (Full LT/CRP)

• Sending of RFQs and price negotiation with multiple international vendors and suppliers to reduce costs• Analizing, managing and collecting of large databases of suppliers to assign Quarterly award to cover customer’s demand through Global Award System• Managing and updating of Supplier Line Card and Approved Vendor List• Main support for Global Commodity Manager on daily basis activities

-Educational Representative for Universidad de Guadalajara-Ed Workshops-Demos-Research and Investigation of different apps, tools and programs to support facultyand students in their daily activities - Back to School Massive Event Support

• Ellaborated daily data reports and metrics of the daily attended cars• Answered customer calls, solved their inquiries and scheduled appointments • Organized, modify and stored forms and files