Oslin Brown Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Coaching and development of immediate reports, creating a sense of teamwork and a customer-centric culture.Coordination and management of daily activities of the team, including reviewing daily KPI’s.Track and report service performance data and metrics, interpreting results to identify trends.Oversee customer escalations, including working with internal and external resources with an 80% resolution rate.Training of new and ongoing development of existing employees.Recognize and work with varying and conflicting priorities while achieving required results.Establish internal operating procedures and processes, recommending changes where applicable to improve efficiency or effectiveness.Conduct employee safety observations to ensure safety and productivity procedures are being followed.Develop monthly schedule to ensure adequate operations coverage.

Develop daily delivery plan utilizing equipment, manpower, and other resources to ensure effective and efficient operations and that work assignments are completed properly.Supervises all activities of drivers and dockworkers responsible for efficient loading/unloading of trailers along with productive pick-up and delivery of freight at customer locations.Ensure necessary resources of labor, equipment and time are available to all employees to allow maximum productivity of operations staff.Ensure load quality, timelines, and work efficiency goals are met.Recruit, develop and retain qualified personnel to ensure effective operations in support of company’s mission and goals. Responsible for the selection, training, motivation and discipline of terminal employees.Conduct performance reviews and focus on development and career planning.Communicates company safety program, trains, and enforces safety rules and compliance with all government regulations.Administer safety programs which encourage a safe work environment and focus on prevention of accidents and injuries.Ensure compliance with government, company, and local labor regulations, policies, and procedures.

Charlotte, North Carolina Area

Work effectively with maintenance, quality, and other teams to meet daily/annual performance goals and continuous improvement/progress efforts.Develop employees through coaching plans and work closely with your team members to improve their capabilities through effective performance management.Monitor the short and long-term needs of the facility to ensure succession needs are met and employees are afforded opportunities for development and career growth.Facilitate the identification and implementation of process and team improvements.

Charlotte, North Carolina, United States

Develop and manage internal customer relationships and external customer service levels within the operation. Manages warehouse KPIs integrating metrics into team’s performance development plans. Recruit, onboard, train and empower warehouse operations leaders and team members. Define objectives to deliver on key company expectations and metrics.Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising , organizing, directing and training warehouse employees and establishing, monitoring and managing operation goals.Partner with the Quality department to ensure that products are handled properly to provide accurate and timely delivery to our customers. Identify trends or challenges and troubleshoot within the warehouse operation.

Master'S Degree, Human Resources Management

Bachelor Of Science (B.S.), Physical Education/Sport Communication