Worked with multiple customers as SME/Architect and Developer:- Ryder 02/23 - 12/23- CSAA 08/22 - 12/22- Honda 08/21 - 08/22- Disney 02/21 - 09/21- PSCU 03/21 - 06/22- I've design/developed custom applications to run certification on Service Requests ownership and Group Management- Designed/Developed Service Catalog Items- Configued workflows, business rules and fix scripts- Created custom Portal widgets to display contracts information and embedded Adobe PDFs

Customer: Lippert• Maintenance of the Service Request catalog by designing and configuring workflows, flows, catalog items and record producers.• Configure Integration Hub spokes and Service Graph Connectors to connect ServiceNow platform with third party applications like Intune, CrowdStrike, Azure and Tenable to bring Configuration Items into the CMDB.• Design and document the Software Development Life Cycle (SDLC) for Agile process with Enhancements, Stories and roles participating in each Release.• Support Incident queue by applying quick fixes to issues identified by end users• Participated in CAB meetings and bi-weekly deployments to move spring work to Production implementing Change Request.• Participated in requirement gathering with stake holders and Business Analysts to understand business needs and draft technical solutions leveraging the ServiceNow platform features.• Prepared the Technical Design Document template to be used for Business Analysts in the requirements gathering with Process Owners of the Service Request.• Design & Development of custom applications for visibility and follow up of different processes in the engineering and manufacturing workshops.• Desing & Implementation of Web Service integrations with other platforms to allocate external resources into the fulfillment process of various services by exchanging bi-directional transactions.

- Lead Technical Consultant with ITSM implementation for McKesson- Conducted workshops, demos and requirements gathering- Assisting the Development Team with technical requirements- Project Planning doing assessment and scoping of applications needed for new customer implementation proposal- Working as support analyst and Developer with different end customers following Scrum best practices to run ongoing sprints backlog- B2B Web Services Implementation for Service Catalog, Incident and Change among Now Platform and 3rd party vendors

- Responsible for ServiceNow career path for team members assigned in different projects.- Mentor and Trainer on ServiceNow conducting different classes internally and externally for developers- Leading ServiceNow Developers for innovation to create scoped applications for ServiceNow store- Analyst and technical lead for ServiceNow Professional Services engagements with different customers + Integration implementer via Web Services (SOAP/REST) + Asset Management + Software Asset Management + CMDB - Extending classes + Discovery - Custom probes and sensors scripting PoweShell and SSH to obtain more information from devices + Orchestration + Service Mapping

- Lead Technical Consultant for Service Catalog Implementation- Support and Maintenance for ITSM applications- HPSM Integration for Incident Management bi-directional using SOAP Web Services- Solar Winds Integration to populate Network Gear in the CMDB

- Design and build of process automation for Networking: Load Balancer, DNS Request; using REST API- Conducting brainstorming sessions with customer to understand current processes and TO-BE processes- Muck-up various proof of concepts to demonstrate the TO-BE process- Built Service Catalog forms with custom macros to display dynamic list of data using DHTML and JQuery

- Implementation of Asset Management and Software Asset Management- Integration to Cisco and AT&T using Web Service for case exchange on Incident and Change Management- Proof of concept to integrate with Coupa using REST API

• Remote onsite coordinator.• Lead workshops with internal customers to gather business requirements to build technical requirements for Service Request, Asset Management, CMDB and Discovery.• Technical Lead responsible for HP Universal Discovery stood up; coordinated teams across the organization (Network, Security, Compute, Database, and Firewall) to obtain access in different Data Centers and Network environments in order to run Discovery.• Responsible for the build of HP Universal Discovery (uCMDB) environments (Dev and Prod); installation and configuration.• Responsible for the integration of uCMDB and ServiceNow CMDB for reconciliation via SOAP Web Services.• Developed Software Request form with Product Catalog for Software Asset Management.• Conducted Administration training across the team in India and onsite following best practices• Analysis and resolution of high critical issues in performance and incidents related to the production instance.

+ Onsite and Nearshore coordinator for India, Mexico and US.+ Lead workshops with different customers within the organization to build custom applications (in-house apps) leveraging Service-Now platform.+ Lead Software Asset Management application to manage software licensing for SQL Server, Oracle and Desktop software, having an inventory of software licenses used vs installed.+ Build entire software catalog for end users having automated workflows to dispatch licenses and entitle workstations or users.+ Lead Service Catalog implementation for distinct products and services across the organization+ Coordinated and instructed workshops with Service-Now to do requirements gathering for Incident, Change, Problem, Service Request and Integrations+ Hands-on in the technical aspects for various modules using: - Graphical workflows - Custom UI Pages/ UI Macros for ESS and forms to display better look & feel with critical information - Inbound/Outbound integration with 3rd party systems using SOAP, REST and JSON web services - Record producers to automate access to applications and modules via assessments - Standard and custom reporting using lists, graphical charts within gauges leveraging DB Views - ODBC integration for external reporting tools. - Scheduled jobs and SLAs - Email notifications+ Transforming business requirements into technical requirements as business analyst.+ Conducting demos for senior management and developed training material for new-joinees following standards and best practices.+ MID-Server discovery deployment, setup and configuration

- Nearshore coordinator between India and Mexico for GE Corporate (Danbury, CT)- Responsible for developing and maintaining policies and standards in accordance with company guidelines, business requirements, and associated attributes- Architect for B2B process, designing, configuring and developing scripted web services and transform map web services.- Developed business rules, script includes and client scripts to dynamically populate front-end with various personalized options for end users.- Configured and developed custom UI components for Incident and Service Catalog such as UI Macros and UI Pages.- Configured and developed custom outbound email notifications and templates.- Scripted personalize scheduled jobs to auto close requests.- Modeled and design graphical workflows for Request Items, Change and custom applications.- Developed Catalog Items for various end-user services.- Configured UI Policies, ACLs, UI Actions and Reports

- Technical leader among team members from India and Mexico for Hewlett-Packard- Designed prototypes for internal AdminTool to manage Parts & Products.- Developed various components with JEE technology- Resources and technologies used: JSP, JavaScript, Oracle 9i, XML, HTML/CSS, Servlets, JSTL, JDBC.- Requirement gathering and Documentation Designed.- Developed Oracle Triggers and Store Procedures

- Support and maintenance of Server/Client applications developed in Visual C++ platform for the manufacturing system used to track jobs along the shop in order to manage the workflow and workstations.- Developed the module for Accounting (General Ledger): account receivables, account payables, general ledger, month closure, year closure, etc.- Migrated various applications from Informix 4GL to Microsoft Visual C++- Designed reports and query components using the MFC Library