Osman Ali Email and Phone Number

• Responsible for running of shop floor, including ensuring re-stocking/ stock check and deliveries• Organizing a team of 6 staff members, ensuring shifts, training and health & safety are up to date• Procurement and sourcing of stock materials ensuring the highest quality resources are sourced• Responsible for ensuring all premise insurance, health and safety certification and rent payments on time• Reviewed potential suppliers and responsible for all supplier contracts and escalations• Handled all invoices, balance sheets and money transfers to business accounts• Responsible for interviewing staff members, training, and handling any staff queries

• Deal with customer queries and complaints• Dealing with suppliers and deliveries• Handling high transaction value deals• Arranging high finance packages with third party company• Keeping up to date with product knowledge• Providing excellent face to face customer service as well as over the phone• Ensuring that the customer has the best journey throughout and ensuring the deal is closed• Ensuring my monthly targets are met

• Point of escalation for dealing with customer queries and complaints either face to face or over the phone • Responsible for resolving technical issues and liaising with back office technical support• Managed customers from entering the store through to end of sales, listening to customer requirements and ensuring their needs are met• Continuously kept up to date with latest mobile technologies and deals• Handling customer transactions (cash, credit cards and sensitive information such as bank details)

• Continuously reached personal KPIs. BecameTop 5 sales person for UK division, consecutively for a 10 month period.• Served customers and dealing with petty cash. • Responsible for ensuring shop floor standards were maintained throughout the sales day.• Delegated responsibility from shop manager, ensuring running of shop floor and training and new staff members.

• Qualified in First Aid, Moving and Handling, Medicine Dispensing and General Care• Worked with male and female child patients, ensuring their basic health and domestic requirements were met• Creating and managing patient medical charts